Rise Block Edit & Block Options are invisible

Aug 19, 2020

The edit icons in my Rise blocks are invisible today. At first, I thought I was in preview but I am not because the Preview button is available. If I hover in the area where they were (i.e. edit), my arrow changes to a hand and I can click and content/settings panel opens. BTW I did perform an Articulate update today.

22 Replies

Crystal Horn
Staff

over 3 years ago08/21/20 at 8:56 pm (UTC)

Hi there, Kevin. That screenshot looks like the lesson title and padding is missing before the first block. Is that what you're seeing? Here is some information that will help us help you!

What browser are you using? Does using a different one help?
What are your internet zoom settings? Does changing this to 100% help?

Thanks!

over 3 years ago09/03/20 at 5:07 pm (UTC)

Hello! I am experiencing the same issue today... I was using Internet Explorer and switched to Google Chrome and the issue went away :) thanks for the tip!

over 3 years ago09/03/20 at 9:00 pm (UTC)

Thanks Crystal, yes for some reason when using Internet Explorer like Kelly G, the edit icons all vanish. I switched to Chrome and everything appears normal. But just to note, that this issue just appeared and had been working fine.

Alyssa Gomez
Staff

over 3 years ago09/08/20 at 3:21 pm (UTC)

Hey folks! Internet Explorer is not a supported browser for editing in Rise 360, so you'll want to stick with Chrome, Firefox, Edge, or Safari.

Thanks for letting us know switching to Chrome resolved the issue!

Sue Ascher

over 2 years ago12/20/21 at 4:00 pm (UTC)

Hi,

I'm having the same issue - I use only Chrome.

Sue Ascher

over 2 years ago12/20/21 at 4:05 pm (UTC)

Update - this is happening only when I use tables. Please advise.

over 2 years ago12/22/21 at 9:58 am (UTC)

Hi Sue, thanks for reaching out. Sorry to hear that you are experiencing this issue with Google Chrome. I recommend doing the following troubleshooting steps:

1. Make sure your computer and Google Chrome browser are fully updated.
2. Clear your browser's cache.
3. Restart your computer.

If you insert a new table block, are the tables still invisible?

Emily Poai

over 2 years ago01/14/22 at 5:25 am (UTC)

I am also having this issue. I have already tried the three things Chino Navarro suggested without it fixing the issue. I am using Chrome and can zoom out to 50% and still no visible edit icons. Not sure what to try next.

Annick Filot

over 2 years ago01/14/22 at 8:43 am (UTC)

Hello , I have the same issue, right now...editing in not visible anymore in Chrome & Firefox :-/ HELP !!!!

over 2 years ago01/14/22 at 8:45 am (UTC)

Hello Alyssa, I have this issue now, did you find a way to solve it (I have tried in Chrome and Firefox) already... Thank you for your help !

over 2 years ago01/14/22 at 8:46 am (UTC)

Hello Chino, I have this issue now, did you find a way to solve it (I have tried in Chrome and Firefox) already... Thank you for your help !

over 2 years ago01/14/22 at 8:56 am (UTC)

Same problem now :-/
HELP !!!

over 2 years ago01/14/22 at 1:45 pm (UTC)

Hi there, Annick. I'll need a few details so I can help:

What version of Chrome are you using? Have you tried clearing your cache and restarting your machine?
Is this happening with every block or new blocks? Every course?
Can you share a screencast of what you're seeing when you edit your lesson? That will help us see if we can reproduce the issue.

Thanks!

over 2 years ago01/14/22 at 1:57 pm (UTC)

Hello
Thank you for your answer
Finally, it works only on EDGE browser, for the other browsers I am waiting my admin to look for their updates.

over 2 years ago01/14/22 at 2:00 pm (UTC)

Chrome Version 83.0.4103.61 (Build officiel) (64 bits)
I did clear the caches and did restart the machine already without success

over 2 years ago01/15/22 at 3:34 am (UTC)

I'm having the same issue in Chrome. Here's a Loom to show it. Right now I'm having to use Safari to fix the issue. But I'd prefer to use Chrome if the issue can be resolved.

over 2 years ago01/15/22 at 3:37 am (UTC)

I should also add it is for any Rise (not just the one in the screencast) that I try to open and work on. Thanks!

2 years ago01/25/22 at 11:38 am (UTC)

Hi Emily! Are you still encountering the issue? I am using Chrome but it shows up for me. Can you try to go into Incognito mode (Ctrl-Shift-N) for Windows and see if it shows up?

Rory Copley

2 years ago01/26/22 at 10:14 pm (UTC)

Same issue with rise edit buttons not appearing, but being active and working if you know where to click based on past experience. Once you click, drop downs appear and/or it edits as it would if they were showing.

It started about 2 weeks ago and is occurring in Chrome and Edge. I went ahead and tried my last build of IE just in case it would work, but the same there. Cache cleared, zoom in/out tried. I'm having my company delete/re-install all browsers overnight, but watching for a solution here as well.

2 years ago01/27/22 at 4:24 am (UTC)

Hi Hazel,
Yes, I am still having the issue. Using the Chrome browser on my Mac is
what is having the issues. If I go to Rise on Safari, it works fine.
Additionally, I have Parallels Desktop on my Mac which is a program that
allows me to run Windows and on the Windows side, if I use Chrome, it does
not have an issue. So it is specifically a Chrome browser issue on my Mac.
I checked and I have the latest version of Chrome downloaded. I'm not sure
what to try next.

It is mostly just a nuisance since Chrome is my main browser so to switch
to Safari to work on my Rise presentations everyday is just a little bit of
a hassle. Let me know if you have any ideas!

Thank you so much for your response.

Emily
Mrs. Emily Poai

MS Mathematics Teaching

Math Teacher | ESO
801-610-8185
epoai@alpinedistrict.org
https://eastshore.alpineschools.org/
778 East Bamberger Drive , American Fork, Utah 84003