Rise/Canvas Tab Issue

Hi Daniel, 

I'm sorry you've run into such trouble viewing your course once uploaded into Canvas. You mentioned it only happened there but were you also able to test in a few different browsers or devices? Rise supports the browsers here, so I'd want to make sure they were supported by Canvas as well. 

So I have been able to test this in the latest versions of Chrome and Firefox (these are the two suggested browsers for our students) with the same results. These are supported by Canvas as well. If needed I can provide a screen recording shortly.

Thanks,

Dan

Hi Dan,

A screen recording or a link to the course would be really helpful. It's also worth testing it outside of Canvas, as it may be how Rise and Canvas are working together in those particular browsers. If you've already exported for LMS, you can upload to SCORM Cloud. It's pretty easy to use, free up to 100 MB and provides a great experience for SCORM standards. Another option would be to export for web and upload to a hosting server such as Amazon S3. 

Please see the attached video. The first half is the behavior exhibited inside of Canvas. The second half is the what happens when I open the index file from the SCORM package using Chrome. I did notice that I can scroll over in Canvas if I click the just above or beside the button and hit the tab being hidden by the scroll button.

Thanks for the details Dan. I would certainly expect the behavior from the latter part of your video recording.

I created a sample Rise course and tested in SCORM Cloud and I'm not seeing the same behavior. You can check out the output here. Do you experience the same issue?

This is the zipped published output if you'd like to test in Canvas as well.

Hi there! I'm facing the same issues with the Rise tabs. I've tested the course in Scorm Cloud and the tabs work great, but once it's uploaded on the LMS those pesky arrows pop up. Is there some way of troubleshooting this issue?

Hi there, Julia and Daniel!  I can reproduce this behavior in our instance of Moodle, so I'm going to get this documented for our team to investigate.  I noticed that the arrows to reveal additional tabs aren't functioning when the course is displayed in the LMS frameset.  If I set the course to open in a new window, however, the arrows work.  SCORM Cloud defaults to opening courses in a new window, which might explain the difference in behavior.

The workaround, if available to you, would be to have the course launch in a new window from the LMS.  I'll keep you posted on any changes we can make to this behavior!

Hi Crystal! Thanks for following up. I will look into whether we can launch the course in a new window from the LMS, but I have a sneaking suspicion that it won't be a doable workaround. For now, I've played around with the format of the course, although ideally I'd like to use the tabs since it flows nicely with the course material being presented. Let me know! 

Hi Julia,

The issue with the Arrows has been reported to our team, and we'll keep you posted here with any news. If you gather any more info from your LMS, please let us know!