Rise crashes when adding markers to a labeled graphic
Feb 07, 2019
Hi community,
I'm experiencing a problem with rise. I want to add a labeled graphic. The first two markers that appear automatically when adding a new labeled graphic work just fine.
However, when I want to add a third marker rise just...crashes? The whole browser window turns grey and it stops displaying the course name in the tab. When I close rise and just start it up again, rise asks me to take control from the currently working user (me).
My original picture is a .png. I've given it a try with a .jepg as well as a smaller image, since mine is fairly large, but I'm still experiencing the same problem.
I'm currently working with the trial version of rise.
Any tips are welcome!
Edit: typos
4 Replies
Hi Ina,
I'm sorry you ran into some trouble here. Looks like some other users are running into this issue as well so we're looking into it. Stay tuned to this thread for updates.
Hi Ina,
Thanks again for bringing this to our attention. We just pushed out a fix, so if you refresh your browser this should be working for you again.
Please let me know if that's not the case!
Hi Allison,
just tested it - it works! My labeled graphic is saved, thanks for the help.
Perfect! :) Thanks for confirming.
This discussion is closed. You can start a new discussion or contact Articulate Support.