Rise course does not consistently mark users as complete - thoughts??
Hoping the power of the masses can help me with an issue we're experiencing with a course built in Rise.
We created a course that includes a 10 question quiz. We are using the quiz as the trigger for completion, with our publish settings at "Passed/Incomplete."
We are finding some random users who, despite having completed (and passed) the test, still show a status as "Incomplete" in our LMS. I will note that we are using Halogen as our LMS.
When our LMS administrator logs in as the user and launches the course, she sees that they have, in fact, completed and passed the test. They have often progressed beyond the test results page, too (there are 3 pages of content after the test). She then scrolls through the remaining content and closes the module, which tends to complete the module for the user.
My question - why isn't the successful passing of the test always sending a "passed" completion back to the LMS? Because the course is not tracking percentage of content completed, a user shouldn't have to move beyond the results page to be considered complete, correct?
Again, this is a very hit or miss problem. It is not, by any means, widespread. Articulate support suggests it's an LMS issue since it's not consistent. I wanted to see if anyone has seen any similar behavior from a Rise course and if so, did you fix it? We have published this Rise course as SCORM 2004 4th edition.