Hi Louse, we've identified the problem and rolled out a fix. Sorry the trouble, please let us know if you still run into issues. You may need to refresh your browser for the fix to load.
When did you export the course to provide it for your clients? If it was during the same time period that Louise reached out here, it should be resolved with a refresh of your browser. If you were experiencing this in an LMS, you may want to reexport the course to upload there.
If you're still seeing the problem in a course you're working on today, let me know the course title and I can have my team look specifically at your account.
5 Replies
Exactly the same problem.
Louise, we're looking into this issue now. I'll message you with a few questions about the course. I apologize for the inconvenience.
Hi Louse, we've identified the problem and rolled out a fix. Sorry the trouble, please let us know if you still run into issues. You may need to refresh your browser for the fix to load.
This week the same problem occurred to a couple of our clients as well. What is the cause and how do I fix the problem?
Hi Maarten,
When did you export the course to provide it for your clients? If it was during the same time period that Louise reached out here, it should be resolved with a refresh of your browser. If you were experiencing this in an LMS, you may want to reexport the course to upload there.
If you're still seeing the problem in a course you're working on today, let me know the course title and I can have my team look specifically at your account.
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