Rise course not launching in IE11

We have a course that was developed in Rise 360 by a contractor and published for LMS (SCORM 2004, v.4 and also tried SCORM 1.2). We use Cornerstone OnDemand for our LMS.

The course launches from the LMS using Chrome. However, when we try launching using IE, we just get the spinning circle of death where it tells us that the course is loading but it never loads. IE is our default browser, so we really need it to work in IE for our users.

Does anyone have any suggestions for troubleshooting?

3 Replies
Alyssa Gomez

Thanks for sharing how you solved it, Christa!

For anyone else following this thread, if Compatibility View is enabled in Internet Explorer 11, your Rise 360 course won't work. Compatibility View mimics Internet Explorer 7, which doesn't have support for HTML5 content. Disable Compatibility View to see your course.