Rise course not launching in iOS mobile browser

Nov 01, 2018

Hello. Was wondering if anyone can help. The Rise SCORM courses I publish in SCORM 1.2 onto our LMS are not opening on iPhones or iPads. Is this a software publishing issue or an LMS SCORM reader issue? 

7 Replies
Katie Riggio

Hi there! So sorry you've hit this roadblock. I'd love to help clear the path!

A couple of questions to start:

  • What browser(s) and iOS are your devices running? Viewing the content in Safari or Chrome in Apple iOS 10 or later should be A-OK.
  • Does the course load correctly on a desktop browser?
  • Would you mind sharing the zipped export package so we can run some tests? You can attach it here in a new reply or share it privately by clicking here.