I have created a course in Rise that includes a short test at the end. When loaded onto the LMS and SCORM Cloud the course reports as completed but the success states failed and the course doesn't update in the LMS as in progress/complete etc.
We've tested other courses with exactly the same publishing settings in the LMS and SCORM Cloud and all work perfectly.
Hi Allison, i did raise this with the support team but the issue is still unresolved.
I now have a number of different Rise courses that include a test that we need to be able to report on. The original case I logged was not resolved, the only way I got the course to work was to reduce the number of questions from 10 to 6, then it reported correctly.
I now have a bunch of other courses all not working due to the fact the SCORM data isn't being sent from Rise to the LMS. The assistance from Support has so far been very disappointing.
Hi Michael! Our team scheduled a web conference with you on 6/24/19, but it looks like you weren't able to make it. We sent a follow-up email asking if you'd like to reschedule.
Victor is sending you another follow-up email shortly – please let us know if you don't receive it!
6 Replies
Hi Michael,
I’m sorry that you’re having some trouble here.
The quickest way to resolve this issue is to have our Support Team take a look. You can submit a case here.
In the meantime, if there's anything else I can do to help, please let me know!
Hi Allison, i did raise this with the support team but the issue is still unresolved.
I now have a number of different Rise courses that include a test that we need to be able to report on. The original case I logged was not resolved, the only way I got the course to work was to reduce the number of questions from 10 to 6, then it reported correctly.
I now have a bunch of other courses all not working due to the fact the SCORM data isn't being sent from Rise to the LMS. The assistance from Support has so far been very disappointing.
Thanks
Mike
So sorry you're still dealing with this, Michael. We're escalating your case to our Senior Engineers to get you the help you need ASAP.
Stay tuned, and you'll hear back from the team soon.
Thanks Alyssa, the team have been in touch and are looking into it for me now.
Mike
Hi,
After a brief email exchange with one of the Tech team there is now complete radio silence and the issue still exists.
Hi Michael! Our team scheduled a web conference with you on 6/24/19, but it looks like you weren't able to make it. We sent a follow-up email asking if you'd like to reschedule.
Victor is sending you another follow-up email shortly – please let us know if you don't receive it!
This discussion is closed. You can start a new discussion or contact Articulate Support.