I started having problems in Firefox with a Rise course I'm building on Thursday (it wouldn't show audio players on slides). Then from Friday until today, I haven't even been able to get Rise to load on Firefox. Perhaps this is related to the audio players? The course is working as expected in Chrome.
In Firefox, I keep getting this message: "Your course is loading. Hang on tight."
I'm happy to share a link to the course directly with your team.
NOTE: I just tested a course published from Articulate Presenter 360, and it won't load in Firefox either. I keep getting this message, "Your computer seems to be offline. We'll automatically try to reconnect..." But the course loads as expected in Chrome.
The quickest way to resolve this issue is to have our Support Team take a look. Submit a case here so that we can get our hands on your files, see exactly what's happening, and do some testing.
2 Replies
NOTE: I just tested a course published from Articulate Presenter 360, and it won't load in Firefox either. I keep getting this message, "Your computer seems to be offline. We'll automatically try to reconnect..." But the course loads as expected in Chrome.
Hey, Peter! That's definitely unexpected behavior.
The quickest way to resolve this issue is to have our Support Team take a look. Submit a case here so that we can get our hands on your files, see exactly what's happening, and do some testing.
Thanks!
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