RISE courses will not load on our LMS
I want to know if anyone is experiencing issues with uploading RISE courses on an LMS. I exported a course from RISE yesterday and when I uploaded to the LMS, it just spins with that "hang tight" message.
I put in a ticket to Articulate and sent them the file, and the file I sent works on their LMS test server. So they said it was an issue with our LMS.
To further investigate if this is a problem with our LMS, I asked a colleague to test a RISE course that he uploaded back in July 2018. This course works fine in the LMS today.
He still had the .zip file for this working course from 7.25.2018. So I took that file and loaded it in place of the my .zip course file that won't work. It worked just fine. I again uploaded my .zip course file that belongs there, and it didn't work.
So then I asked him to go to RISE and export the SAME course again (note: he has made no changes to this file) and try it in the LMS. This time, he uploaded the file to our Test Course (so as not to interfere with the working course) in the LMS. The course just spins with the 'hang tight' message.
To further test this issue, I took the zip file from 7.25.2018, uploaded it to our LMS test course, and the course opened just fine.
I then took the .zip file that was exported yesterday, 11.29.2018 and uploaded it into our LMS test course, and it just spins and won't load.
I sent both files to Articulate. They tested both in their test LMS server and both files work fine. So they say it is an issue with our LMS.
But how can that be? It's the same course. The only difference is that one file was exported 7.25.2018 and the other file was exported yesterday 11.29.2018. I don't see that as an our LMS issue but as a RISE issue.
Is anyone else experiencing this problem and if so, have you solved the issue?