Rise Cover Photo issue
May 30, 2017
I have an issue with uploading a cover photo to rise.
The progress stucks (now for 3 hours) and can not be canceled. Even when I log out and log in again (also different browsers) and also when duplicating the course it remains the same as in the picture below.
This happens to only one course (an the duplicates of it). Other courses does not have this problem.
Edit: Still the same after serveral hours later. Seems to be a permanent issue with this course.
5 Replies
Hi Christoph,
I'm happy to help fix this one for you. Can you send along the "Share" link for your Rise course?
If you'd prefer to not it here in ELH I can also provide you a private way to share. Keep an eye out for an email from Support@articulate.com!
Thank you for support and opening a ticket (Case #01080746) . Hopefully you will find a fix.
No problem Christoph - our team is looking into your course now and I'll be in touch soon!
Hi Christoph,
I wanted to follow up with you here - our team has fixed and reset your course so you should be good to go! They're working on a permanent fix so that you won't run into the issue again.
Hi all,
We released an update to Rise today. It fixed the issue where Rise cover photos wouldn't always upload.
Check out the Rise Version history to see all the fixes included!
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