6 Replies
Ashley Terwilliger-Pollard

Hi Jeff, 

I have seen a few other customers run into this issue, and our team is looking into it! While they investigate further, we can take a look at your course and offer some help on our end. Can you let me know the title of your Rise course? Also, are you the course author (using the same Articulate ID) you have here in ELH? 

Leslie McKerchie

Hi Jaclynn and welcome to E-Learning Heroes :)

Thanks for reaching back out to follow up and letting us know that you're taking over for Jeff. 

Does that mean when you are publishing, you are experiencing the same issue under your login? 

This is an issue we have been unable to reproduce and it has only been reported on 3 courses, but I did reach out for an update.

If you have a more recent example, that may be helpful. What is the title of your Rise course and is it under this Articulate ID you're using here?