Rise Error Loading Pictures

Jun 21, 2018

I keep getting an error when trying to upload a picture into Rise.  It keeps saying try again.  Is this because i've hit max space available?  Not sure what to do.

7 Replies
Alexandra Cherevatenko

Hello, Alyssa! I have just the same issue as Evan, but it didn't pass on next day and even next week. I tried to upload pic from different computers (MacBook and Windows PC) through Goggle Chrome, Mozila Firefox, Safari and Internet Explorer (I use the last versions of all browsers). Image format - .png and .jpg. Image size - tried both small and big. And I had such mistakes from Rise:

  • "error",
  • "please, verify the file type is an image and try again",
  • "there was an issue uploading. Please try again".

I tried to upload pic into blocks and into logo/cover.

Why can these errors appear?

Alyssa Gomez

Hi, Alexandra!

Thanks so much for sharing the screenshots of the errors you were seeing.

I tried uploading the sample image to the Rise Logo and to an Image Block, and the image uploaded successfully.

Rise Logo:

Image Block:

If you're still getting stuck uploading the image, reach out to our Support Engineers here. They'll request a copy of your course and help you sort this out! 

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