I keep getting an error when trying to upload a picture into Rise. It keeps saying try again. Is this because i've hit max space available? Not sure what to do.
Hello, Alyssa! I have just the same issue as Evan, but it didn't pass on next day and even next week. I tried to upload pic from different computers (MacBook and Windows PC) through Goggle Chrome, Mozila Firefox, Safari and Internet Explorer (I use the last versions of all browsers). Image format - .png and .jpg. Image size - tried both small and big. And I had such mistakes from Rise:
"error",
"please, verify the file type is an image and try again",
"there was an issue uploading. Please try again".
I tried to upload pic into blocks and into logo/cover.
Thanks so much for sharing the screenshots of the errors you were seeing.
I tried uploading the sample image to the Rise Logo and to an Image Block, and the image uploaded successfully.
Rise Logo:
Image Block:
If you're still getting stuck uploading the image, reach out to our Support Engineers here. They'll request a copy of your course and help you sort this out!
Alyssa, thank you for help. I've just decided this issue. I tried to upload pictures which is named by Cyrillic name. That's why an error occurred. When picture is named by latin name, everything is OK. Maybe it will be useful for other russian developers! :)
7 Replies
Sorry you're getting stuck, Evan! I'm happy to lend a hand, and I have a few questions to start.
Looks like it was just an issue on that day. Thanks
Glad to hear you're all sorted, Evan! Thanks for the update.
Hello, Alyssa! I have just the same issue as Evan, but it didn't pass on next day and even next week. I tried to upload pic from different computers (MacBook and Windows PC) through Goggle Chrome, Mozila Firefox, Safari and Internet Explorer (I use the last versions of all browsers). Image format - .png and .jpg. Image size - tried both small and big. And I had such mistakes from Rise:
I tried to upload pic into blocks and into logo/cover.
Why can these errors appear?
Hi, Alexandra!
Thanks so much for sharing the screenshots of the errors you were seeing.
I tried uploading the sample image to the Rise Logo and to an Image Block, and the image uploaded successfully.
Rise Logo:
Image Block:
If you're still getting stuck uploading the image, reach out to our Support Engineers here. They'll request a copy of your course and help you sort this out!
Alyssa, thank you for help. I've just decided this issue. I tried to upload pictures which is named by Cyrillic name. That's why an error occurred. When picture is named by latin name, everything is OK. Maybe it will be useful for other russian developers! :)
Great catch, Alexandra! I'm happy to hear you found a way to solve it.
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