I am new to using RISE and uploaded my course to LMS using SCORM 1.2 - I can view the course on the laptop but seeing an error message when trying to view on a tablet or mobile phone, is this likely to be an error where I am posting or perhaps an internal system error or is it something to to with RISE?
As a first step, I'd recommend hosting the published output file on SCORM Cloud, then test using your tablet or mobile phone. This will help you narrow down whether the issue is related to the course itself or to your LMS.
We're happy to help with that testing! If you're interested in that, you can send us your output file by clicking here.
Thank you for your reply, I have tested it on SCORM Cloud and it looks fine and also works on my phone (albeit a fiddle around with pop up blockers) so I am guessing the issue would like with where we host our elearning?
Yes, that would be my assumption. As a next step, reach out to your LMS administrator with your findings. They'll best know how to troubleshoot LMS-related issues.
3 Replies
Hi Dawn! Thanks for reaching out.
As a first step, I'd recommend hosting the published output file on SCORM Cloud, then test using your tablet or mobile phone. This will help you narrow down whether the issue is related to the course itself or to your LMS.
We're happy to help with that testing! If you're interested in that, you can send us your output file by clicking here.
Hi Alyssa,
Thank you for your reply, I have tested it on SCORM Cloud and it looks fine and also works on my phone (albeit a fiddle around with pop up blockers) so I am guessing the issue would like with where we host our elearning?
thanks
Dawn
Hi Dawn,
Yes, that would be my assumption. As a next step, reach out to your LMS administrator with your findings. They'll best know how to troubleshoot LMS-related issues.
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