I was testing my Rise course on the tablet via Chrome. If I hit the exit course button during the course, it gives me credit even though I have not finished the course. How should I fix this?
Thank you Alyssa for reaching out so quick. Here are the responses to your questions.
I have it set up as percent viewed.
There is only 1 lesson in the course. It is scenario block course with a few scenes. If I hit exit course in the the first scene, it completes it.
On the desktop computer using chrome, it comes back as incomplete when I click exit course in the middle of the scenario. I went back and retested and if I click during the question part, it comes back completed.
Hi Marie, thanks for those details! There are two things I'd like to have you check.
First, open the course in Rise 360, and click Export. Be sure that the completion percentage is set at 100%.
Next, course completion is based on the percentage you see at the top of the sidebar menu, shown below. When you test this issue on a tablet or desktop, check that percentage before clicking the exit button.
If the percentage says 100% (as shown below) before clicking the Exit button, the course should be marked complete.
If the percentage says something less than 100% before clicking the Exit button, the course should be marked as incomplete.
I verified and it is set up 100% completion. This course is set up with no side bar so I am not able to see completion. I did turn it on to preview. It does automatically go to 100% when I am in the scenario.
The percentage updates as blocks come into view on the screen, even if the learner has not interacted with the blocks. That's why the percentage shows as 100% as soon as the scenario block appears, before you view all of the scenes in the scenario.
8 Replies
Hi Marie!
Thanks for reaching out, and I'd love to help. Can you share a few more details with me?
Thank you Alyssa for reaching out so quick. Here are the responses to your questions.
Hi Marie, thanks for those details! There are two things I'd like to have you check.
First, open the course in Rise 360, and click Export. Be sure that the completion percentage is set at 100%.
Next, course completion is based on the percentage you see at the top of the sidebar menu, shown below. When you test this issue on a tablet or desktop, check that percentage before clicking the exit button.
I verified and it is set up 100% completion. This course is set up with no side bar so I am not able to see completion. I did turn it on to preview. It does automatically go to 100% when I am in the scenario.
Thanks, Marie. That's what I would expect, too.
The percentage updates as blocks come into view on the screen, even if the learner has not interacted with the blocks. That's why the percentage shows as 100% as soon as the scenario block appears, before you view all of the scenes in the scenario.
If we need the employee to view the block, should I create an additional lesson and let them know they have completed the course?
Hi Marie,
It would be easier to add a continue block below the scenario block. Then adjust the completion type to Complete block directly above.
That way, the lesson won't be 100% complete until the learner clicks the continue button.
Thank you for the suggestion!
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