Rise - export LMS KO

Thanks for telling us about this, Fabio!

We're working hard on better export efficiency for large Rise courses, and for now, we can export your course for you.  We just need 3 pieces of information:

• Rise Share Link (click here for instructions):
• Preferred LMS Spec/Edition (AICC, SCORM 1.2, SCORM 2004 4th Edition, and so on):
• Tracking Method & Completion % (Quiz Result, 80% Completion, and so on):

Please feel free to share these details privately if you'd prefer.  Once we have this information from you, we'll email you your zipped course output.

Justin Hello and thank you very much for your help.
Here is the information you ask me:

https://rise.articulate.com/share/snETOVSoFKsNPNOHXiE-KCShe0-LC2er

Export settings:

LMS -> scorm 1.2

Track using course completion 100%

I wanted to know if there is anything wrong with that export mode or depend only on the size of the course.
Thanks again for your kindness
Fabio

Thanks, Fabio.  I’ve opened case number 01051363 for you.  That export mode works great, and this is all about the size of the course.  We'll work on your export and let you know when it's done!

We seem to be experiencing something similar with sharing Rise courses between accounts. 

This particular project has several large video that were uploaded (vs embedded). When the user that the course was shared with logs into their Rise account, they simply see a blank "course tile" that shows the text "processing course", a small circular animated loading icon, and a cancel link. The course never actually loads. 

Hey Cory, sorry you're running into this! It sounds like you're sharing a Rise course with other members of your Articulate 360 team using the collaborators feature, is that correct? If so, help me with these details:

• Are you able to open the course from your own Rise dashboard?
• What web browser was the other teams member using when they encountered this problem?

The course is being shared between two separate accounts, vs being shared as a "collaborator".

A copy was "sent" to my account. That copy shows the attributes mentioned above (blank "course tile" that shows the text "processing course", a small circular animated loading icon, and a cancel link. The course never actually loads. )

I accessed both accounts on my computer, using the Chrome browser. The particular course loaded fine in the account it was created in, but not in the account it was sent to. 

btw, thank you for the quick response, Alyssa! 

Hmm, that's definitely odd. I'd like to connect you with our Support Engineers so we can get this straightened out as soon as possible. I've opened a case on your behalf--keep an eye out for an email from our team!

Hi Cory,

I had a peek at your case this morning, and it looks like Karla has requested more information and a file from you. If you have any questions about that, feel free to reach out!