Just wondering, after searching in another thread, has anyone been successful launching a zipped Rise file through their LMS while using Internet Explorer 11 as the browser?
By enabling Compatibility Mode in IE 11, your IT Team is basically asking the browser to behave like IE 7, which doesn't support HTML5 (the backbone behind Rise). It'd be great if they could disable Compatibility Mode for Rise courses, and using another modern browser is a great choice too.
Thanks Justin! I have a feeling they're not going to want to disable Compatibilty mode, and I know they aren't going to change our browser company-wide (much to my chagrin!).
So, just out of curiosity, do you guys plan to patch in some code to automatically disable Compatibility mode in IE when viewing a course in Rise?
Right now we're using a link to the course as our Plan B - but those links are public and we'd much rather be able to host the files in our LMS so there's no danger of proprietary information being shared. (I know you can require a password to view it, but that's just asking for issues and a ton of IT tickets being opened by associates who didn't read the instructions in our LMS.)
I wish we could defeat an IT setting that easily, but If your team is universally enabling IE 11 Compatibility Mode, Rise content will have to honor that setting. We're looking into whether we can arm-wrestle with an LMS that pushes the setting from their app, but a global IT policy is pretty foolproof.
This is great information everyone. Thanks so much for adding in your comments and experiences. Gives me a lot to take back to my IT team as well to see if they can assist. I have a feeling they are not going to turn of Compatibility as well since we still have a few antiquated programs running through it.
Thomas, I just re-read your post and noted that you are opening Rise content from the desktop using IE 11.
Internet Explorer and Microsoft Edge will block local playback of Rise courses altogether. You'll just see a blank page in these browsers. Offline viewing is supported in Google Chrome, Firefox, and Safari.
Hi guys! I just wanted to share a possible workaround that seems to be working for us so far. If you add a snipet of code to the index.API.html file, it forces the course to open in IE11, whether compatibility mode is checked or not.
Here's the code to add: <meta http-equiv="X-UA-Compatible" content="IE=Edge" />
So it'd look like this:
We have to add this every time we publish a Rise course, but it's not that much work. :)
I hope it might be helpful to some of you having the same issue!
We wanted to let you know that we are now proactively adding the above-referenced Meta Tag to Rise courses upon publish, which should help with some of the IE compatibility issues mentioned above.
Thanks for telling us about the problem, and please let us know how it goes!
I read recently that some health care organizations need to maintain (or simulate) really old versions of IE in order to maintain compatibility with some of the big EHR systems on the market, and a Redditor even shared this craziness from their health care setting.
Having said that, we're here to help, and we're also happy to work with you one-on-one if you'd prefer to share more symptoms privately.
I'm constantly amazed at how many organization fall back onto IE as their default browser... At only 13% of use world-wide (and that number is probably inflated by all those aforementioned corporations and groups), it's got to make you think "why the he** are they doing that?"
That makes one out of eight users/groups/corporations out of all users on the internet.
Considering the limitations of this browser, regardless of the version, why?
Unfortunatley, though RISE is great and easy to use and looks fantastic, I have the very same problems as everyone else on this thread. Even if authored in Chrome it does not view in IE11 or on the LMS(blank screen). Unfortunatley large componays or government bodies restric Chrome or have settings for IE which cant be changed along with LMS default settings. This makes RISE impractical in many aspects for us.
An update from my side: Since the Meta Tag (proposed by Melissa Jordan) has been added officially to the Rise courses, everything works. I can open courses directly in IE and so do all other employees. Also after importing the file into our LMS.
I'm sorry to hear you're still having issues viewing Rise in IE11 - can you share a bit more about what's happening or what you're seeing with that set up? If you've got a screenshot or even an example link to your course we're happy to take a look at that too.
I am having difficulty viewing both Storyline 360 and Rise courses in our LMS, also using IE11 as our default company bowser. These modules are published as SCORM 1.2 files and work correctly in the LMS when viewed in Chrome, so its not an LMS issue. By the sounds of it, it may be a compatibility issue with IE11 changing to an earlier version. I am yet to discuss with my IT department but as a global company, I am very doubtful that they will change anything. Have there been any developments for this issue? I am very worried now that my Storyline files wont work given I have upgraded from Storyline 2..
Yes, the compatibility mode that we've seen some LMSs forcing is causing issues since Rise is solely an HTML5 published output and wont' work in earlier IE browsers based on their HTML5 support. You could use the steps Justin shared here to see if IE 11 is running in compatibility mode. Here's a quick Peek at how to check. If you confirm this is happening, a next step might be to test your Rise course in SCORM Cloud and see if IE is being forced into compatibility mode there as well.
For the story files, have you looked at publishing for HTML5 with Flash fallback or a Flash first with HTML5 as fallback? Those should still work in IE7 - as long as Flash is enabled in the browser.
Please let us know if we can help with any steps along the way, and good luck!
I checked using the F12 Developer Tools and it is defaulting to Microsoft Edge. According to the System requirements list this is compatible with HTML5 content. So I'm not sure why this isn't working unless it hasn't been updated?
As for the Storyline file I changed the published file to Flash with HTML5 fallback and it works! Thanks for the tip.
Thank you. I will follow up with this and check. Will get back to you with outcome
Julie Monnox
Training Coordinator
Point of Care Testing Service| NSW Health Pathology
Level 5, 45 Watt Street, Newcastle, PO Box 846
Tel 02 49204061| Mob 0438 101 682 julie.monnox@health.nsw.gov.au
This message is intended for the addressee named and may contain confidential information. If you are not the intended recipient, please delete it and notify the sender.
Views expressed in this message are those of the individual sender, and are not necessarily the views of NSW Health or any of its entities.
53 Replies
That's a great find, Melissa.
By enabling Compatibility Mode in IE 11, your IT Team is basically asking the browser to behave like IE 7, which doesn't support HTML5 (the backbone behind Rise). It'd be great if they could disable Compatibility Mode for Rise courses, and using another modern browser is a great choice too.
Let us know how we can help!
Good Morning Thomas, and welcome to Heroes!
Here is a quick Peek at how to check for Compatibility Mode in IE 11. If Compatibility Mode is enabled, disabling that should help a lot.
Thanks Justin! I have a feeling they're not going to want to disable Compatibilty mode, and I know they aren't going to change our browser company-wide (much to my chagrin!).
So, just out of curiosity, do you guys plan to patch in some code to automatically disable Compatibility mode in IE when viewing a course in Rise?
Right now we're using a link to the course as our Plan B - but those links are public and we'd much rather be able to host the files in our LMS so there's no danger of proprietary information being shared. (I know you can require a password to view it, but that's just asking for issues and a ton of IT tickets being opened by associates who didn't read the instructions in our LMS.)
Thanks!
Hey, Melissa.
I wish we could defeat an IT setting that easily, but If your team is universally enabling IE 11 Compatibility Mode, Rise content will have to honor that setting. We're looking into whether we can arm-wrestle with an LMS that pushes the setting from their app, but a global IT policy is pretty foolproof.
This is great information everyone. Thanks so much for adding in your comments and experiences. Gives me a lot to take back to my IT team as well to see if they can assist. I have a feeling they are not going to turn of Compatibility as well since we still have a few antiquated programs running through it.
Thomas, I just re-read your post and noted that you are opening Rise content from the desktop using IE 11.
Internet Explorer and Microsoft Edge will block local playback of Rise courses altogether. You'll just see a blank page in these browsers. Offline viewing is supported in Google Chrome, Firefox, and Safari.
Hi guys! I just wanted to share a possible workaround that seems to be working for us so far. If you add a snipet of code to the index.API.html file, it forces the course to open in IE11, whether compatibility mode is checked or not.
Here's the code to add: <meta http-equiv="X-UA-Compatible" content="IE=Edge" />
So it'd look like this:
We have to add this every time we publish a Rise course, but it's not that much work. :)
I hope it might be helpful to some of you having the same issue!
Haha Melissa, you beat me to it.
I'm adding a video of how it worked for us.
You'll need:
Notepad ++
Line of code: **
Good luck all!
Thanks for the reply. I can open content created in Articulate Storyline 2 from desktop. Did not check with Articualte 360 yet.
With this added code it also opens from the unzipped folders on the desktop. Great! Thank you!
Hey, all.
We wanted to let you know that we are now proactively adding the above-referenced Meta Tag to Rise courses upon publish, which should help with some of the IE compatibility issues mentioned above.
Thanks for telling us about the problem, and please let us know how it goes!
That's great news, thank you!
We have so many issues here with our intranet, LMS, antiquated systems, IT defaults, other defaults, and too many other items to even list.
Even all these fixes shared here do not help. I don't beleive I will ever be able to use Rise internally. <sigh>
I'm sad to hear your frustration, Tracy, and I remember you saying that your IT Team might not be able to disable Compatibility Mode.
I read recently that some health care organizations need to maintain (or simulate) really old versions of IE in order to maintain compatibility with some of the big EHR systems on the market, and a Redditor even shared this craziness from their health care setting.
Having said that, we're here to help, and we're also happy to work with you one-on-one if you'd prefer to share more symptoms privately.
Thanks Justin. I might take you up on that to see if anything can be done. I've had a few project that I think Rise would have been the right answer.
I'm constantly amazed at how many organization fall back onto IE as their default browser... At only 13% of use world-wide (and that number is probably inflated by all those aforementioned corporations and groups), it's got to make you think "why the he** are they doing that?"
That makes one out of eight users/groups/corporations out of all users on the internet.
Considering the limitations of this browser, regardless of the version, why?
Unfortunatley, though RISE is great and easy to use and looks fantastic, I have the very same problems as everyone else on this thread. Even if authored in Chrome it does not view in IE11 or on the LMS(blank screen). Unfortunatley large componays or government bodies restric Chrome or have settings for IE which cant be changed along with LMS default settings. This makes RISE impractical in many aspects for us.
oops sorry for spelling errors above. Typing too quickly!
An update from my side:
Since the Meta Tag (proposed by Melissa Jordan) has been added officially to the Rise courses, everything works. I can open courses directly in IE and so do all other employees. Also after importing the file into our LMS.
Hi Julie,
I'm sorry to hear you're still having issues viewing Rise in IE11 - can you share a bit more about what's happening or what you're seeing with that set up? If you've got a screenshot or even an example link to your course we're happy to take a look at that too.
Hi all -
I am having difficulty viewing both Storyline 360 and Rise courses in our LMS, also using IE11 as our default company bowser. These modules are published as SCORM 1.2 files and work correctly in the LMS when viewed in Chrome, so its not an LMS issue. By the sounds of it, it may be a compatibility issue with IE11 changing to an earlier version. I am yet to discuss with my IT department but as a global company, I am very doubtful that they will change anything. Have there been any developments for this issue? I am very worried now that my Storyline files wont work given I have upgraded from Storyline 2..
Anyone have a solution?
Hi Kim,
Yes, the compatibility mode that we've seen some LMSs forcing is causing issues since Rise is solely an HTML5 published output and wont' work in earlier IE browsers based on their HTML5 support. You could use the steps Justin shared here to see if IE 11 is running in compatibility mode. Here's a quick Peek at how to check. If you confirm this is happening, a next step might be to test your Rise course in SCORM Cloud and see if IE is being forced into compatibility mode there as well.
For the story files, have you looked at publishing for HTML5 with Flash fallback or a Flash first with HTML5 as fallback? Those should still work in IE7 - as long as Flash is enabled in the browser.
Please let us know if we can help with any steps along the way, and good luck!
Hi Ashley,
I checked using the F12 Developer Tools and it is defaulting to Microsoft Edge. According to the System requirements list this is compatible with HTML5 content. So I'm not sure why this isn't working unless it hasn't been updated?
As for the Storyline file I changed the published file to Flash with HTML5 fallback and it works! Thanks for the tip.
Thank you. I will follow up with this and check. Will get back to you with outcome
Julie Monnox
Training Coordinator
Point of Care Testing Service| NSW Health Pathology
Level 5, 45 Watt Street, Newcastle, PO Box 846
Tel 02 49204061| Mob 0438 101 682 julie.monnox@health.nsw.gov.au
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This message is intended for the addressee named and may contain confidential information. If you are not the intended recipient, please delete it and notify the sender.
Views expressed in this message are those of the individual sender, and are not necessarily the views of NSW Health or any of its entities.
Hi Julie - Looks like your email signature came through when you replied via email! No worries, this Peek video will show you how to remove it.
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