Rise Issue - Anyone Else?
Sep 17, 2019
Hi there, wondering if this is an issue on my end or if this is a widespread problem.
I've had issues connecting to Rise for a few days now. I get an error saying that https://rise.articulate.com/ can't load. Sometimes if I navigate to Review 360 first and click the top menu to return to Rise, it works. Other times if I sit long enough on the page it'll refresh itself and load. I cleared my cookies and logged out/back in but the issue is still occurring. I'm using Chrome (only browser I have access to right now).
Thanks in advance for any insight you can offer!
40 Replies
Don't know if this helps but...I've been using Rise with zero problems, last night, this morning and now.
Regards,
Harry
I have been having Rise issues today.
When I try to open a course for editing I get the course loading message and then eventually I will get a session timeout message with an option to refresh.
When I'm lucky enough for a course to actually load, it's very slow. Also moving from module to module in editing mode is also very slow.
I'm in Canada though, so your situation may be different.
Hi there, Holley and Karl! We haven't had widespread reports of connection issues with Rise 360. Here's what I would try:
If you're still seeing trouble, connect with my team here. Since you have an Articulate 360 Team subscription, you'll have the live chat tool on that page as well.
Hi Crystal,
I logged out and back in from your link and it seemed to work great until... this morning. Haha. I navigated back to your link and the top said "Sign In" rather than showing my user info. I clicked to sign in, and the site seemed to recognize me and refreshed the page (without me having to type in my login info). I navigated back to Rise and it worked again.
Here is the error I've been getting:
This site can’t be reached
rise.articulate.com unexpectedly closed the connection.
It's an odd work-around but as long as this fix keeps working, I'm not too bothered. Thank you!
Hi Holley,
That's certainly odd! Please let us know if you keep running into the error. That definitely shouldn't be happening!
Hello!
I am having similar issues as the others, I think? Rise continues to log me out for no reason and doesn't save anything I was working on in the last 5 minutes before it logged me out. I tried the solutions mentioned above and am still having the same issues.
I am using Chrome as my browser as well.
I can't even find a pattern to when it logs me out so I can give you more detail. It just randomly does it and I have to sign back in constantly as I try to finish my project.
Any thoughts on this? Or possible solutions?
Hi, Carla. Thanks for letting us know what's going on – that sounds really frustrating!
Do you have Rise 360 open in only one tab?
Also, clearing your browser cache and temp internet files and rebooting your machine should help. Please let me know how it goes!
Thanks for the response, Alyssa! I have had Rise 360 open in one tab and open in two tabs and it does it in both scenarios. I have cleaned out my browser cache, temp files and rebooted. That works for a bit but then it just starts doing it again. It is very frustrating.
I reached out to my IT department and so far they haven't been a huge help. I am still convinced it may be something on my end. Other Rise users in my department are not having this issue.
Is there anything I can tell my IT department to look into if it may be something on my end?
Hi Carla!
I'd like to connect you with our Support Engineers – they're rockstars at troubleshooting these kinds of issues! I've opened a case for you, and you'll hear from them soon.
Thank you!
Me too. Rise keeps kicking me off the server and returning me to the Login page. Randomly. I cannot say for certain what precipitates this behavior. I've had this issue before (several months ago), and at that time I definitely "whitelisted" all of the necessary server URLs with Google Chrome, the browser I use.
This is becoming very frustrating as I am losing the last few blocks I added before I'm kicked off.
Hello Rebecca. I'm sorry that's happening! We performed some troubleshooting with Carla that seemed to help. Please open https://360.articulate.com/ in all of your installed browsers and sign out. Also, sign out of your desktop app for Articulate 360. After a minute or two, sign back into your desktop app and launch Rise 360 from there.
If you're still getting signed out after performing those steps, we'd love to help further! You can work one-on-one with us here.
All,
I went to rise today 3-23-2020 and I am getting the same message as other users, except mine keeps loading/refreshing. I sign in and then it says session timed out, I wait a few seconds and then it loads the home page, then it says session timed out, then loads the home page again, I select load new template and it says your computer offline.
Same problem here - cannot load courses, refresh time out.
Hi there, folks. I'm sorry for the trouble. We're having a look right now, and you can follow our status here!
I'm also having the same problem
My team is having the same problem.
Same problem here both on IE and Chrome. Tried logging out and back in and same issue.
Having problems too - AHH, It was working fine about 8am PST this morning and then all a sudden it won't load.
I am also having this problem. The page doesn't refresh and gives me a message that is offline.
Do we have an estimate on time when the "major outage" will be fixed. I work for a large medical system and we are in the process of training. This is an urgent matter for us.
Hello, I am also experiencing the same issue with Rise 360. I was able to use it earlier today and now I get the Offline message (when my computer is not offline) and the Session Expired Message. I have tried all the suggested things to fix this, like logging out and in, restarting, disconnecting and reconnecting to internet. Same result, Rise is not launching. Like others have shared, there is time sensitive training being held up by this issue.
I'm really sorry this is impacting your work, Francesca and Michelle. Our team is looking into a fix as we speak. I don't have an estimate on a timeframe, but we'll keep you posted on any new developments.
Good news, everyone! We've identified the issue and have implemented a fix. Rise 360 courses should now load for all users. We'll continue to monitor performance carefully.
Please let us know if you run into any more trouble in Rise 360!
Yay! So glad its back, way to Rise to the occasion Articulate team hee hee :)
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