Rise issues on LMS - Blank screen when re-opening

Feb 07, 2022

Hi all

I'm hoping someone within the community can help...

We have a few modules now, which were created on Rise and exported to our LMS.

Some colleagues can go in and out of the module fine, however, others when trying to re-enter the module just receive a blank screen.

Do you have any advice on how to get around this please?

We have just sent a module to over 1,000 colleagues and have another due to be released for 2,500 colleagues, so am feeling very nervous about this.

Many thanks
Chris

3 Replies

Karin Rex

2 years ago02/07/22 at 1:41 pm (UTC)

Have those getting a blank screen try a different browser.

Chris Want
Author

2 years ago02/07/22 at 1:45 pm (UTC)

Hi Karin.

Yes they have - we only have access to Chrome and Edge, with a few exceptions who can only use Safari.

They have tried both browsers, but with the same issue.

Unfortunately, I can't replicate the issue as it works for me.

Lea Agato
Staff

2 years ago02/16/22 at 10:28 am (UTC)

Hi Chris,

Can you ask the users to try viewing the courses using a different browser or using incognito/private browsing? You can also check the users have browser extensions that could be preventing the course from loading successfully. If that doesn't fix the issue, I recommend clearing the browser cache for the affected users.

You also want to make sure that the users view their courses using supported browsers for Rise 360.

I hope this helps!