Rise issues on LMS - Blank screen when re-opening

Feb 07, 2022

Hi all

I'm hoping someone within the community can help...

We have a few modules now, which were created on Rise and exported to our LMS.

Some colleagues can go in and out of the module fine, however, others when trying to re-enter the module just receive a blank screen.

Do you have any advice on how to get around this please?

We have just sent a module to over 1,000 colleagues and have another due to be released for 2,500 colleagues, so am feeling very nervous about this.

Many thanks

3 Replies
Lea Agato

Hi Chris,

Can you ask the users to try viewing the courses using a different browser or using incognito/private browsing? You can also check the users have browser extensions that could be preventing the course from loading successfully. If that doesn't fix the issue, I recommend clearing the browser cache for the affected users. 

You also want to make sure that the users view their courses using supported browsers for Rise 360.

I hope this helps!