RISE issues with links working

This is something I do regularly without any problems.

Does this problem exist only with this link, or all other links in your Rise course as well?

If you copy the URL out of Rise, does it open in a browser?

What does your link URL look like in Rise?

Hello,

This is something I do without any problems as well. This just started so I wonder if something is going on with linking within a bulleted list.

Thanks,
Michelle

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Michelle Kotulski
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I just checked a link in an existing course, and then created a brand new link using regular paragraph text. Both work.

I then created a link in a Bulleted list and also in a Numbered list. Neither one worked. I've never tried this so I don't know if it worked before.

Same! The issue is not in normal text boxes, but in the bulleted lists. This normally works (done it many time) but all of a sudden is not working.

RISE team, thoughts?

Michelle

Hi Michelle,

I'm sorry you ran into this issue! It looks like we have it logged as a bug on our end. I'll be sure to share any updates on this with you here.

In the meantime, you could create a bulleted list in a regular text block or add a button block and add your hyperlinks to the buttons.

If there's anything else I can do to help, please let me know!

Also, just thought I'd point out that when you respond directly from your email, your signature is appended to the message. You may want to pop in there and edit out any personal information that you don't want to share with the community.

Allison,

This is a big deal on our end, we have a large training going live on Monday with 7 links not working due to this. Any idea when this will be resolved? The solution offered would completely change the design of the course which has gone through several layers of approvals so that is not an option for us.

Thanks,

Michelle

Hi Michelle,

I totally understand! We're actively working on fixing this. We're hoping it'll be ready by the end of the day today, so I would try this again this evening.

In the meantime, if there's anything else I can do to help, please let me know!

Hi Michelle,

Just wanted to confirm with you that we were able to fix this. Please let me know if you're still seeing any issues on your end.

And of course, let me know if there's anything else I can do to help. :)

I'm having the same issue mentioned above with url links not working in Rise course. Was this resolved before and an issue again? Or, do we have to update links every time we make a course edit and re-publish? I read that in another person's related question/answer. I have 3 courses that need to go live tomorrow with multiple links that won't work. 

This issue was resolved.

I just checked an existing course in editing mode and the links still work. Also created a new link and that also works in editing mode.

Thank you for the quick response. 

Hi Diana! Please let us know if you still need some help!

I'm having a similar issue in my Rise course - I am attempting to link to a PPT that is stored on our SharePoint.  I can link to the SharePoint page where the PPT file lives - but I cannot link directly to the PPT file if that makes sense.

I tried the link from an email just to test it and it works that way - when you click it the "downloading" prompt shows up for the PPT file, however when linked in Rise if you click it a tab will quickly appear, and then disappear and nothing happens.

Any ideas on working around this?

Hi,

Where does your Rise course with the SharePoint links reside?

Within a LMS?

It is not in an LMS at the moment but will be yes.

Hi, Bo! How have you hyperlinked the PPT file?

• Did you highlight text and add a hyperlink? If so, what block type did you use?
• Did you add the link to a button in a button block?

Also, how are you testing the hyperlinked PPT file? Are you viewing the course's Share link? 

I'm having this same problem, but it appears to be exclusive to Mac users. Myself and others with a Windows device can open the links no problem. The links don't work for those with Mac devices. There are no errors/actions of any kind when they try to click on the hyperlinked text. Everyone is using Google Chrome as their browser.

To create the links in Rise I highlighted text and added a hyperlink. It doesn't matter if the link is in a paragraph of text, bullet points, or a checklist. I've tried using several ways to create the source link from SharePoint, and I've even tried moving the file out of SharePoint to a content management tool instead (testing whether it was Microsoft and Apple not cooperating). 

I also have a hyperlink in the Rise course that links to the overall SharePoint webpage and that functions fine for everyone. It's only if the hyperlinks are meant to direct to a particular file. It doesn't matter what file type (PDF, docx, or pptx) and it doesn't matter if the file is trying to open within a browser tab. 

I am stumped on additional troubleshooting steps. Any advice?

Hi Coral!

Sorry to hear that your Mac users are having problems with hyperlinked text. You can share your course with us privately by opening a case with us here. One of our technical support engineers can take a look at it.

I am also having this issue, but I do not use a Mac. I have tried converting the links to a non-bulleted format. Is it because I am using the free trail? Thank you for any advice you can give! 

Hi Teresa, 

Thanks for reaching out! 

The behavior described in this thread has been fixed. I tested adding hyperlinks to a list block in a new Rise 360 course, and this worked for me without any issues. If you're experiencing any issues with hyperlinks in your course, open a support case with us here so we can take a look at what's happening.  

THe links are not working on our course as well... I am on a trial and looking into purchasing... but if the links won't work that will be a huge problem...

Hi Heather,

Links do not work if you are using a Trial Version.

See https://community.articulate.com/discussions/rise-360/external-links-during-trial-period