I've tested successful upload of the logo in Chrome, IE and Firefox. I think you might need to log a support ticket with Articulate and they can give you some guidance on what to check to get it working.
IE isn't a support browser for Rise authoring, so it makes sense that you'd run into some issues there.
What version of Firefox were you using to author? I'm on ver. 59 (the latest) and that worked with uploading your logo.
Can you also test uploading it to a different course? It may be something course specific that you're running into as well, which if that's the situation our Support Engineers are happy to help! They'll want to know your Articulate ID and the course title to look.
What are the dimensions of the original image you're using? The larger the image, the better it will look! Check out this article for more best practices when using images in Rise.
I had the same problem. I filled a square shape in PPT with the image and saved it as a PNG file and use that and it seemed to work for how I needed it to look.
Not sure if this is showing up, but the cropping question for the default header is that it keeps cutting off the heads of our talent in the shot. Knowing it's responsive, we've used images with more 'head room', but that's not always possible. It seems we need to be able to move the image along a vertical axis, to at least choose the default image position for the desktop/tablet landscape layout. As it is, the lack of control makes it hard to maintain brand identity across learning objects.
Also, I agree with other comments - each page/block needs the ability to have a 'header image', b/c this helps brand, or set the tone, of the topic/section being covered.
What is a good resolution? I have been trying to figure this out for months and there' no good answers out here. If I could figure it out I would not have to use mega size photos to ensure clarity.
Hi Mary! Are you looking for suggestions for a Rise 360 cover photo size? Tom Kuhlmann suggests a 3:1 aspect ratio. Check out this discussion to see details of his method!
Further to this I'd recommend centering the main point of interest horizontally and vertically in the image to give it the best chance of displaying across all devices.
I created a banner with the dimensions 1900px wide X 430px height and it worked perfect.
You just have to be aware to make the part of the image that you want displayed in the middle so when it resizes to appear on the side menu it comes centered.
I have attached a screenshot with the guides so you have an idea of where to place the image in the middle so it displays properly.
42 Replies
Hi. Can't upload a logo. Getting this --- Please verify the file type is an image and try again.
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Attached are the logos I'm trying to upload (either logo for upload).
Hi Delia
I tried one of your logos and it worked fine. Which browser are you using to access Rise?
Hi Wendy,
Thanks for looking into this. Tried it in both IE and Firefox, got same error. ☹
Delia
Hi Delia
I've tested successful upload of the logo in Chrome, IE and Firefox. I think you might need to log a support ticket with Articulate and they can give you some guidance on what to check to get it working.
Hi Delia,
IE isn't a support browser for Rise authoring, so it makes sense that you'd run into some issues there.
What version of Firefox were you using to author? I'm on ver. 59 (the latest) and that worked with uploading your logo.
Can you also test uploading it to a different course? It may be something course specific that you're running into as well, which if that's the situation our Support Engineers are happy to help! They'll want to know your Articulate ID and the course title to look.
I'm also having trouble getting a cover photo that looks good consistently. I definitely think some further development is required for this piece.
Hi Jason,
What are the dimensions of the original image you're using? The larger the image, the better it will look! Check out this article for more best practices when using images in Rise.
I had the same problem. I filled a square shape in PPT with the image and saved it as a PNG file and use that and it seemed to work for how I needed it to look.
Thanks for the helpful tip, Victor! 🌟
Not sure if this is showing up, but the cropping question for the default header is that it keeps cutting off the heads of our talent in the shot. Knowing it's responsive, we've used images with more 'head room', but that's not always possible. It seems we need to be able to move the image along a vertical axis, to at least choose the default image position for the desktop/tablet landscape layout. As it is, the lack of control makes it hard to maintain brand identity across learning objects.
Also, I agree with other comments - each page/block needs the ability to have a 'header image', b/c this helps brand, or set the tone, of the topic/section being covered.
Thank you!
Hi Phoenix,
Thanks for sharing that example where a cropped image could have disastrous results! No one wants decapitated talent. 🙂
I'm including your comments here in the report we've shared with our team, so we'll keep you posted here on any other updates!
What is a good resolution? I have been trying to figure this out for months and there' no good answers out here. If I could figure it out I would not have to use mega size photos to ensure clarity.
Hi Mary! Are you looking for suggestions for a Rise 360 cover photo size? Tom Kuhlmann suggests a 3:1 aspect ratio. Check out this discussion to see details of his method!
Further to this I'd recommend centering the main point of interest horizontally and vertically in the image to give it the best chance of displaying across all devices.
I created a banner with the dimensions 1900px wide X 430px height and it worked perfect.
You just have to be aware to make the part of the image that you want displayed in the middle so when it resizes to appear on the side menu it comes centered.
I have attached a screenshot with the guides so you have an idea of where to place the image in the middle so it displays properly.
Hello Rise Team!!
I understand that Rise is responsive but is there a way to adjust the height of the cover photo?
Hi Garima! The Rise 360 cover photo area has a defined height, but thanks for letting us know you want the option to adjust it!
This discussion is closed. You can start a new discussion or contact Articulate Support.