Hi there, Chris! I wouldn't expect you to have to wait very long to upload a 90 second video to Rise. If the video is under the 5 GB limit and you're still getting stuck, would you mind sharing the video file with our team for testing?
If that works for you, you can open a case and attach it to the case form.
2 Replies
Max size is 5GB. I once had to wait 4 hours for a video to load. Not sure why.
Hi there, Chris! I wouldn't expect you to have to wait very long to upload a 90 second video to Rise. If the video is under the 5 GB limit and you're still getting stuck, would you mind sharing the video file with our team for testing?
If that works for you, you can open a case and attach it to the case form.
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