Rise module not performing in Chrome

Hi Andrew,

There are several threads about this issue.

This summarizes the issue:

"Chrome has deprecated a technology that was used by many LMSs to allow a course to communicate back to the LMS when the course window is closed. If your LMS hasn't upgraded their system, or if you're using an older version of your LMS that doesn't include an update to address this change, the course cannot communicate progress or completion properly. This causes learners to start over from the beginning instead of resuming a course or recording completion after they close the browser window.

Please reach out to your LMS and find out if they have released an update to address the Chrome changes. "

See this thread: 

https://community.articulate.com/discussions/rise-360/chrome-v83 

Thanks Karl.

I've discovered that, at least for us, the problem only affects Rise based modules. Older Captivate based modules appear to work as expected.

Hi Andrew,

You should be able to easily solve this by adding an Exit Course link inside your Rise 360 course. Crystal shared more detail about that in her post here.

There are two ways you can add Exit Course functionality to your course:

1. Add a button block, and set the button destination to "Exit Course."
2. Publish the course for LMS, and on the publishing screen, toggle the "Exit Course" link to ON. 

Test the Rise 360 course again in your LMS, and let me know if the completion data is communicated correctly!

Thanks Alyssa,

I've added an Exit button and also tweaked Chrome and an initial test worked with both progress and completion recorded. I am expanding the test group to check its not just on my machine.

Andrew