Rise modules do not appear in browser after uploading to server

Hi there, Steve. It sounds like you exported Rise 360 courses as web-only output and hosted them on your own web server, is that right?

When you access those web links, what do you see? Here are a few things you can try:

• Open the link in a different web browser
• Open the link in an incognito window 
• Clear your browser cache

Let me know if any of those steps make a difference!

Yes - that is correct. I have tried Safari, Firefox and Google Chrome. I just tried opening in an ingognito window. Nothing is working. All I get is a completely blank window. No error messages. If I try these same files directly on my desktop everything works fine.

Hi,

And thanks for your help. I just exported the modules as LMS rather than Web. This time it worked just fine after uploading it to our server. Then I went right back and exported it as Web again. That did not work. I'm OK exporting them as LMS even though none of them have any quiz's in them. Will that cause any problems (LMS with no quiz)?

Hey Steve, thanks for letting me know that exporting for LMS worked, but exporting for Web didn't. 

Ultimately we want the web export to work correctly. To be sure, can you verify that you followed these six steps exactly when you exported for web?

1. Open the course from your Rise 360 dashboard and click Export in the upper right corner of the screen.
2. Choose Web from the Export Type drop-down list.
3. Click Export in the upper right corner again to generate a zip file. 
4. Click Back to Course in the upper right corner to continue working while Rise 360 generates your zip file. 
5. Once it's ready, extract the zip package and upload the contents to your web server. 
6. When the files are uploaded, use the link to the index.html file.

Let me know if you followed those steps, and we'll go from there!

Yes - I did do all those steps. Thanks again for your help.

Alright, thanks Steve! As a next step, we would like to test your web output files from our side.

Can you please send one of the troublesome output files to our team privately by clicking here? We'll be standing by!

I'll do that now. But I guess I spoke too soon, though. I've tried exporting the same module again as LMS and now it's not woking again.

Thanks, Steve! I see your case in our system, and someone will reach out to you as soon as possible.