Hello. I searched for this issue and couldn't find it anywhere in the discussion boards. When I export a Rise course for LMS (Scorm 1.2), the email that is sent for me to download the material is not a SCORM. It actually is a folder with multiple files. I've tried to compress it as a .zip, but that won't work in the LMS.
Is there something painfully obvious that I'm missing when using a MAC? The Rise export works flawlessly from a Windows PC, so I'm sure the issue lies with the MAC.
I haven't seen any problems exporting a Rise course for LMS from my end. What web browser are you using? We recommend that you use the latest versions of Chrome, Safari, or Firefox.
I just posted a note on the forum with this same issue. I am on Windows and it IS a Rise issue. I, along with several colleagues have tested this. You can test it before it gets to the LMS by extracting the files. During the extraction, you get the duplicate error - obviously, you will get the error when you upload to your LMS.
By chance, do your Rise 360 courses contain a Storyline block?
We fixed an issue recently where a Tin Can file was showing up in Rise 360 courses that included a Storyline block, causing errors when uploading SCORM packages to your LMS.
Here’s how you can update Storyline 360. After updating, please republish your Storyline project to Review 360 as HTML5-only, and reinsert your Storyline block in Rise 360. Let me know how you make out!
I am working with vendor compilations but I will find out how they published the SL project. I will inquire as to whether they are up-to-date on SL.
The package today did have a SL interaction. However, I'm not only getting the tincan issue - I was getting a duplicate file issue first. After removing the duplicate files and repbulish is when I received the tincan issue. Perhaps its all related?
I'll report back after additional investigation.
Your reply is very much appreciated Alyssa. Thanks!
Me and my colleagues are forever having issues with exporting scorm, seems to export depending on the moon or something cos sometimes its fine and then for days it doesnt work
9 Replies
Hi Joshua! Fellow Mac user here. 👋
I haven't seen any problems exporting a Rise course for LMS from my end. What web browser are you using? We recommend that you use the latest versions of Chrome, Safari, or Firefox.
Keep me posted!
Hi, did you find a solution to this? I am experiencing the same thing.
Its not Rise, it's the mac settings. See below.
If you would rather Safari just download the .zip file and leave if for you to decide what to do:
Open Safari.
Click Preferences.
Under the General tab, uncheck the option Open “safe” files after downloading.
Hi there,
Sorry, it looks like we missed your message. I'm glad you were able to find a solution! Thanks for sharing that here.
I just posted a note on the forum with this same issue. I am on Windows and it IS a Rise issue. I, along with several colleagues have tested this. You can test it before it gets to the LMS by extracting the files. During the extraction, you get the duplicate error - obviously, you will get the error when you upload to your LMS.
Has anyone solved this issue?
Hi Carol!
By chance, do your Rise 360 courses contain a Storyline block?
We fixed an issue recently where a Tin Can file was showing up in Rise 360 courses that included a Storyline block, causing errors when uploading SCORM packages to your LMS.
Here’s how you can update Storyline 360. After updating, please republish your Storyline project to Review 360 as HTML5-only, and reinsert your Storyline block in Rise 360. Let me know how you make out!
I am working with vendor compilations but I will find out how they published the SL project. I will inquire as to whether they are up-to-date on SL.
The package today did have a SL interaction. However, I'm not only getting the tincan issue - I was getting a duplicate file issue first. After removing the duplicate files and repbulish is when I received the tincan issue. Perhaps its all related?
I'll report back after additional investigation.
Your reply is very much appreciated Alyssa. Thanks!
Carol
It looks like you got it sorted out, Carol! Thanks for letting us know.
Me and my colleagues are forever having issues with exporting scorm, seems to export depending on the moon or something cos sometimes its fine and then for days it doesnt work