RISE not playing in the LMS

Hi Steven

have you tried uploading the zip folder and testing in Scormcloud. That should tell if its an issue with the published output or the LMS.

I just tested the sample Rise 'Wellness' course exported to Scorm 1.2 and uploaded Scormcloud - no issue.

Thanks Wendy,

I am doing this now!

Regards Steven

STEVEN ELVIN
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*Flight Centre Travel Group*
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Hey Steven

just to let you know when you respond to a post via email - your email signature and associated information displays.  If you want to remove it just come into the forum and select to edit the post and delete the info.

Keep us posted once you test it out at SCORM Cloud, Steven - and if it's still not working there we'll want to take a look at your exported LMS zip file of your Rise course. 

Also, I love the end of your signature. :) 

Thanks Ashley,

I have tried the module in SCORMCLOUD and Articulate have also confirmed that they can load and run the module. I am waiting on a response from our LMS administrators. Thanks for checking in on me and you should see the signature in all it's glory versus what happened above!

Awesome - and happy to hear it Steven! 

Can we get a screenshot of the signature?!

I'm also getting an error message (attached) when uploading a Scorm 1.2 folder from Rise. I notice that the file directory appears differently in a Rise scorm file as opposed to a Storyline scorm directory. Is there something I need to adjust/move to make this work or could it be something to do with our LMS?

Hi Greg,

I have been going and back and forth with this one. It has something to do with the file format that RISE puts out. It is looking for a '0' file which apparently in elearning speak means that the course must start from the beginning where our LMS and other SCORM 1.2 files allow booking marking. Our administrators are looking at changing this rule in our LMS. There's a more technical answer if you need it but essentially this is where we are at.

I have used the 'despatch' function in SCORMCLOUD so anyone accessing the content will link off platform but it still registers the completion.

Cheers Steven

Hi Steve,

thanks for the glimmer of hope here! From your post, re the '0', does this mean that I need to add a '0' to one of the file names in the Scorm directory? I have also tried the scorm file in Scormcloud wich tested fine (all ok). It must be something unique in our LMS.

Thanks again for your help so far

The 0 is part of the file structure, from my understanding the LMS needs to read this differently.

I'll let you know when I have more

Thanks Steven for keeping us posted on what you're figuring out from your LMS side of things! The Rise courses exported for LMS do allow resuming, and it sounds like that worked for both of you in SCORM Cloud (what we use as an industry standard for testing the LMS output). 

Please continue to keep us posted here as it's really great information for our team to have and look at ways in which the output behaves in a variety of LMSs. If you're able to, please also let us know what LMS you're using. 

I have the same issue with Rise. Does anyone have any suggestions on how to solve the problem? 

Hi Andrzej,

It sounds like you published your Rise course for LMS, but the output isn't playing correctly once it's uploaded, is that correct?

What LMS are you using? Have you tried testing the output in SCORM Cloud to compare if the same problem happens there?

I'm happy to help you with that testing, if you'd like. Simply attach the LMS output file here!

Hi Andrzej,

This turned out to be a problem with our LMS coding. I can try and locate their response if you like. 

Hi Steven,

I would be very grateful if you could locate this response.

Thanks!

This is the email from our LMS provider - hope it helps!

"On to the good news.

2) We found a way in which you can change the elearning files in order to make the elearning work! I've tested this and it works perfectly for me. I'll explain below how you can make the change yourself so you understand what's been done.

The issue we were having - whether you're using bookmarking or not, in the elearning there's a bit of code related to the bookmarking. In the case of this Rise piece, if we were due to start at the beginning (as all users do at some point) then the LMS sends across 0 to signify the start.

Rise, was expecting nothing (an empty field) instead of 0.

The solution - Within the zip file there's a folder called "scormdriver" and within that is an html file called indexAPI opening this file will give a whole bunch of code. On line 53 of this file (not necessarily line 53 in other files but you will be able to find this same code elsewhere for other elearning pieces) there is a line of code that says

if (bookmark != "" ) {

 We've changed this to say

 if (bookmark != "" && bookmark !=0) {

 As I understand it basically this simply adds the 0 scenario into the elearning file and magically it all works as we were expecting.

 Hope that all makes sense.

Hi Alyssa,

This course work fine on SCORM cloud. We have problem with upload Rise course on our client's lms.

Steven,

Thank you very much for your help!!!

Thank you for the update, Andrzej! Good to hear the course is working in SCORM Cloud. 

i have a similar problem, uploaded SCORM 1.2 file not opening

So far we have found that the manifest file adds several file directories that don't exist - so the LMS cannot locate the files it needs to launch. We manually corrected the directories in the code and now we are at the APIindex file isn't found. Working on the 0 solution to see if that solves that problem.