Hello, I've had a number of publication attempts; changed to new name etc and still my Rise course is showing up as empty / non existent in review. Any help please?
Hi Dorothy - I hadn't noticed your post until I'd done mine reporting the same issue. Thank goodness it's not just me. Half a day I won't get back there! I've tried multiple browsers, multiple computers, multiple lessons and everything is empty. Hoping for some news from staff on this. Sarah.
I'm so sorry you ran into an issue last night with Rise! Our team fixed an issue last night where Rise courses wouldn't export or publish, and it sounds like you got caught in that!
Let me know if you're having any other difficulty on this today, and I'll connect you with our Support Engineers ASAP to dig into what could be happening.
I'm experiencing this problem today. I've been trying for an hour to get a Rise course to publish a review, and it keeps hanging and hanging constantly saying Publishing Course, but nothing is happening.
Thank you for reaching out. I was able to publish my course into Articulate Review, but one of my reviewers can't see the course in Review mode. Others can. Is there anything in particular that would keep one user from seeing the course in review?
Glad that you were able to get your course published Angelique. Thanks for the update on that.
Now, you mention that some reviewers are not being able to view the course.
Are they getting an error or the content is not displaying?
Is this happening in a particular browser?
Would you be able to share the Review link so that we could take a look?
It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
Hello, when my reviewer showed me her screen when she clicked the link below, the screen just went blank. There were no error messages. She used Chrome but did not try in IE.
Like my teammate, Leslie, I was able to view the troublesome Review URL in Chrome (versions 67.0.3396.99 and 68.0.3440.75 on both Mac and Windows 10). So strange that your learner is able to view the other link without any issues!
My co-worker and I are having this issue as well. When we try to upload a Rise course into the review software it will not show up in Google chrome, it is just blank. But it will show up in IE.
Here is a link and this is the version of chrome Version 69.0.3497.100 (Official Build) (64-bit). At this point, any course new or old that is from Rise and is uploaded into the review software will not load.
She is also having trouble logging into articulate 360 via chrome. Every time she tries it kicks her back to the main webpage that has the try demo button.
Thanks for sharing the link. I opened it up in Chrome (same version) and everything was playing back normally.
Since more than Rise is being blocked, my next suggestion is to have your IT team look at enabling the network endpoints and ports listed here. That would ensure you have access to all the Articulate 360 services and environments.
Let me know if you're still running into any trouble!
Per the original posts in this thread, and subsequent comments, it looks like there have been at least a couple times in the past year when folks were legitimately unable to update Rise courses to Review. I am experiencing this today, for a few hours now I keep getting: "Something went wrong. There was an error publishing your course. Please try again. OKAY."
I tried taking a belated lunch break with full shutdown/restart/retry, same thing. I also IM'd my reviewers and the one was sitting in the content, although she was done (should that matter? I didn't think it did), but even after she close I'm still getting the same error. Your status page says 360 and Review are "Operational" ... but not for me, at least. Thoughts?
We also are facing some of the issues raised before.
1. The courses we published in RISE earlier (last month), are now suddenly missing in Articulate Review folder.
2. We published a course now. It published successfully but is not seen in the Articulate Review folder.
3. Some courses are not getting published. It throws the error " Something went wrong. There was an error publishing your course. Please try again. OKAY."
The Chrome ver we have is 70.0.3538.110 (Official Build) (64-bit).
I am having an issue when I export the course in Rise, and attempt to upload it in a file. The publishing is done correctly and when I attempt to save it on a drive, I get an error message. I am not able to continue.
Gahhh, Im jumping on this forum because Im having the exact same issue today after updating my software. I just exported a new version of my slide - nothing funky, just a hover/show slide and its not showing on any browser...
I have exported my file to LMS and Web and its working perfectly. It just doesn't like Rise today. Is this a glitch or its having a Monday?
Looks like your Rise 360 course is not showing up in Review 360. So sorry that's happening! What web browser were you using when you noticed this problem? I ask because we're seeing issues in Internet Explorer 11 right now.
Do you see an improvement if you switch to another web browser?
yup it’s IE11. I backed it down to 10 and tada... there it was. I just checked it on my Safari browser and it’s in. It’s not due for review for a couple days so if it’s still not there in IE11, I’ll send it out as a web file.
We should have this issue sorted out now. Please re-publish the Rise 360 content to Review 360, then view the course in Internet Explorer 11. Let me know if it's fixed on your end!
38 Replies
Hi Dorothy - I hadn't noticed your post until I'd done mine reporting the same issue. Thank goodness it's not just me. Half a day I won't get back there! I've tried multiple browsers, multiple computers, multiple lessons and everything is empty. Hoping for some news from staff on this. Sarah.
Hi Dorothy and Sarah,
I'm so sorry you ran into an issue last night with Rise! Our team fixed an issue last night where Rise courses wouldn't export or publish, and it sounds like you got caught in that!
Let me know if you're having any other difficulty on this today, and I'll connect you with our Support Engineers ASAP to dig into what could be happening.
Sorry for the headaches and frustration caused!
I'm experiencing this problem today. I've been trying for an hour to get a Rise course to publish a review, and it keeps hanging and hanging constantly saying Publishing Course, but nothing is happening.
Hello Angelique and welcome to E-Learning Heroes :)
Thanks for reaching out, but sorry to hear that you had an issue with publishing your Rise course yesterday.
We did have an issue that was documented on our status page here.
This issue has since been resolved.
Is everything working as expected for you currently?
Hello,
Thank you for reaching out. I was able to publish my course into Articulate Review, but one of my reviewers can't see the course in Review mode. Others can. Is there anything in particular that would keep one user from seeing the course in review?
Glad that you were able to get your course published Angelique. Thanks for the update on that.
Now, you mention that some reviewers are not being able to view the course.
It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
Hello, when my reviewer showed me her screen when she clicked the link below, the screen just went blank. There were no error messages. She used Chrome but did not try in IE.
https://360.articulate.com/review/content/31694c78-5049-45ee-8307-dfeef23f92b4/review
Thanks Angelique!
Well, that link works great in Chrome for me.
Version 68.0.3440.75 on Mac and Windows 10
What version of Chrome is your reviewer using?
Here is a list of supported browsers.
She has Google Chrome version 67.0.3396.99. But, she is able to access this Articulate Review course: https://360.articulate.com/review/content/f7ae024c-7de9-4be3-b100-b09505c7d4e9/review
Thanks for the extra detail, Angelique!
Like my teammate, Leslie, I was able to view the troublesome Review URL in Chrome (versions 67.0.3396.99 and 68.0.3440.75 on both Mac and Windows 10). So strange that your learner is able to view the other link without any issues!
As for next steps:
We'll be standing by!
My co-worker and I are having this issue as well. When we try to upload a Rise course into the review software it will not show up in Google chrome, it is just blank. But it will show up in IE.
Hey Amanda,
Thanks for reaching out to let us know that you've run into a similar issue previously discussed here.
Here is a link and this is the version of chrome Version 69.0.3497.100 (Official Build) (64-bit). At this point, any course new or old that is from Rise and is uploaded into the review software will not load.
She is also having trouble logging into articulate 360 via chrome. Every time she tries it kicks her back to the main webpage that has the try demo button.
Hi Amanda,
Thanks for sharing the link. I opened it up in Chrome (same version) and everything was playing back normally.
Since more than Rise is being blocked, my next suggestion is to have your IT team look at enabling the network endpoints and ports listed here. That would ensure you have access to all the Articulate 360 services and environments.
Let me know if you're still running into any trouble!
Per the original posts in this thread, and subsequent comments, it looks like there have been at least a couple times in the past year when folks were legitimately unable to update Rise courses to Review. I am experiencing this today, for a few hours now I keep getting: "Something went wrong. There was an error publishing your course. Please try again. OKAY."
I tried taking a belated lunch break with full shutdown/restart/retry, same thing. I also IM'd my reviewers and the one was sitting in the content, although she was done (should that matter? I didn't think it did), but even after she close I'm still getting the same error. Your status page says 360 and Review are "Operational" ... but not for me, at least. Thoughts?
Hi,
We also are facing some of the issues raised before.
1. The courses we published in RISE earlier (last month), are now suddenly missing in Articulate Review folder.
2. We published a course now. It published successfully but is not seen in the Articulate Review folder.
3. Some courses are not getting published. It throws the error " Something went wrong. There was an error publishing your course. Please try again. OKAY."
The Chrome ver we have is 70.0.3538.110 (Official Build) (64-bit).
Please let us know how we should proceed.
Thanks
I am facing some version of this as well. Only the first lesson is loading in Review. The rest of the course is blank.
I am having an issue when I export the course in Rise, and attempt to upload it in a file. The publishing is done correctly and when I attempt to save it on a drive, I get an error message. I am not able to continue.
Here is an example of the error message.
Gahhh, Im jumping on this forum because Im having the exact same issue today after updating my software. I just exported a new version of my slide - nothing funky, just a hover/show slide and its not showing on any browser...
I have exported my file to LMS and Web and its working perfectly. It just doesn't like Rise today. Is this a glitch or its having a Monday?
Hi Bailey!
Looks like your Rise 360 course is not showing up in Review 360. So sorry that's happening! What web browser were you using when you noticed this problem? I ask because we're seeing issues in Internet Explorer 11 right now.
Do you see an improvement if you switch to another web browser?
Hi Alyssa,
yup it’s IE11. I backed it down to 10 and tada... there it was. I just checked it on my Safari browser and it’s in. It’s not due for review for a couple days so if it’s still not there in IE11, I’ll send it out as a web file.
Hi Bailey!
We should have this issue sorted out now. Please re-publish the Rise 360 content to Review 360, then view the course in Internet Explorer 11. Let me know if it's fixed on your end!
Woohoo!! Its there. Thank you!
That's great, Bailey! Thanks for the update.