I currently have two Rise courses loaded in my LMS (Scorm 1.2 / Track using full course completion) and many of my users are getting all the way through the course but it is not tracking as 100% complete. I have confirmed they are using up-to-date version of Google Chrome to access and many are on a Samsung Tablet. Have I done something wrong with my course creation or export settings?
LMS is CSOD, and this is not happening to all users, some that are on Chrome on a laptop or desktop do not have this issue, but some do. It's not consistent. Could it be a Windows version issue? Help!
Our first tip would be to make sure you are choosing the Track using quiz result option when exporting your course:
...but since some of your learners are successfully registering a score, I bet that isn't the problem.
Next, I see that you mentioned Chrome, but it can't hurt to double-check that your affected learners are running a modern browser--we recently heard of a learner using Chrome 42!
If both of the above are in order, I would recommend uploading your content to SCORM Cloud and asking one of the affected learners to try to reproduce the problem there.
If the problem persists in SCORM Cloud, please come back here and let us know so that we can help! If the problem only happens in Cornerstone, their support team will want to know about it, and they may have some debugging tools that can help to isolate the root cause of the problem.
I am experiencing a similar issue to this... I have Scorm file on my LMS Docebo. There is no quiz in the short 6 lesson course.
I have had 4 instances across 2 courses where, what I expect is, a browser timeout seems to be causing all progress on a course to be lost for the learner. When they return to the course, they need to start again, the progress is not tracked in the course or on the LMS.
Hi there John, sorry that's happening! I know that's got to be frustrating for those users.
Do you know if they were using one of these browsers when they were taking the course? Have you been able to recreate the browser timeout problem on your end?
The issue was experienced on Chrome, Firefox and IE (All Latest Versions).
I tried to recreate the issue but was unable to. I left a session open for 38 minutes in Chrome and closed the window, the progress was saved as expected.
The issue is particularly frustrating as the course is 7 lessons long and there is a lot of conditional continue dividers meaning users need to click through linearly to complete the course. Is this a known issue?
John, I was having a similar issue earlier this year. I put in a case to Global Support at Cornerstone and they adjusted the course time-out session to around 2 hours I believe, and this seemed to help.
This isn't a known issue, and I know it can be frustrating when you aren't able to recreate the problem your learners are seeing. Let us know if changing the course time-out session in Docebo makes a difference.
If you'd like to get some more eyes on this in the meantime, our Support Engineers are just a click away.
Thanks for the update. I'm curious about your impression of Docebo in general. I find their Support infuriating and I feel like everything almost works well but it seems to always be missing that last inch which renders it useless.
13 Replies
Hey, Amy!
Our first tip would be to make sure you are choosing the Track using quiz result option when exporting your course:
...but since some of your learners are successfully registering a score, I bet that isn't the problem.
Next, I see that you mentioned Chrome, but it can't hurt to double-check that your affected learners are running a modern browser--we recently heard of a learner using Chrome 42!
If both of the above are in order, I would recommend uploading your content to SCORM Cloud and asking one of the affected learners to try to reproduce the problem there.
If the problem persists in SCORM Cloud, please come back here and let us know so that we can help! If the problem only happens in Cornerstone, their support team will want to know about it, and they may have some debugging tools that can help to isolate the root cause of the problem.
Please let us know what you find!
I am experiencing a similar issue to this... I have Scorm file on my LMS Docebo. There is no quiz in the short 6 lesson course.
I have had 4 instances across 2 courses where, what I expect is, a browser timeout seems to be causing all progress on a course to be lost for the learner. When they return to the course, they need to start again, the progress is not tracked in the course or on the LMS.
Hi there John, sorry that's happening! I know that's got to be frustrating for those users.
Do you know if they were using one of these browsers when they were taking the course? Have you been able to recreate the browser timeout problem on your end?
Hi Alyssa,
The issue was experienced on Chrome, Firefox and IE (All Latest Versions).
I tried to recreate the issue but was unable to. I left a session open for 38 minutes in Chrome and closed the window, the progress was saved as expected.
The issue is particularly frustrating as the course is 7 lessons long and there is a lot of conditional continue dividers meaning users need to click through linearly to complete the course. Is this a known issue?
John, I was having a similar issue earlier this year. I put in a case to Global Support at Cornerstone and they adjusted the course time-out session to around 2 hours I believe, and this seemed to help.
Thanks Amy,
I have a ticket open with Docebo, i'll make sure to suggest this to them.
Hi there John,
This isn't a known issue, and I know it can be frustrating when you aren't able to recreate the problem your learners are seeing. Let us know if changing the course time-out session in Docebo makes a difference.
If you'd like to get some more eyes on this in the meantime, our Support Engineers are just a click away.
Hi Alyssa,
I've gone ahead and extended the session lifetime to 3 hours on Docebo, hoping this will resolve the issue.
I'll report back if the issue persists.
Thanks,
John
Thanks for the update, John! Be sure to let us know if extending the session in Docebo solves it.
I'm having the same issue and I also use Docebo. I'd be very interested to know if this solved it
Sorry I never got back here, I have most certainly experienced this issue much less since extending the the session timeout.
Thanks for the update. I'm curious about your impression of Docebo in general. I find their Support infuriating and I feel like everything almost works well but it seems to always be missing that last inch which renders it useless.
I've added you on Linkedin if you'd like to take this offline.
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