Rise not uploading cover photo image

Aug 15, 2018

Hi, I am having difficulty changing the cover photo image for my rise project.   

Error message comes up:  Please verify the file type is an image and try again.

Same thing happens when I try to upload a logo.

I have also had problem with loading video in the "Tabs" tool/activity.  In this instance, it says it is uploading but nothing happens. 

Look forward to hearing from you.  Filly 

1 Reply
Ashley Terwilliger-Pollard

Hi Filly,

I can help!

First, can you let me know what image/file types you are using? Also what browser have you tested uploading to Rise in? You'll want to use one of the supported browsers for authoring here. 

How big is the image/logo file you're attempting to upload? Have you run into trouble uploading any other images to lessons in Rise, or is it strictly the cover photo and logo locations? 

If you can share a copy of the image here, I can test it out too, and we'll rule that out as a part of the issue! 

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