Rise Problem accessing manifest file

Hi Angela, which LMS are you using? We'll look into this right away. I'll keep you updated. 

Thanks Michael,

It's IMC information multimedia communication AG

Their website in Australia is:

https://www.im-c.com.au/en/

Hi Michael, I've tried exporting and uploading my course again and it went through this time but I got this alert. See attached. I'm not sure whether this will impact the performance of the course in the LMS.

I tested an enrolment and the course works well expect for the data tracking. At the moment, the course completes when I open and close the module window without completing the quiz. (I did chose 'Track using quiz results).

Thanks again for your help.

Hi Angela, we'll see if the alert and tracking issue can be reproduced in another LMS. I'll keep you updated. 

Thanks Michael.

I enrolled another user and the data was tracked correctly (they passed the quiz).
This is what happened next:
• When they reviewed the completed module again, the course defaulted to the quiz (how can this be changed to the content page instead?)
• They were able to re-take the quiz again and over-write the original result (how can we disable the 'Take again' button once the course is completed?).

Can we choose to disable the quiz after 1 or 2 attempts?

Can we choose another pass rate other than 80%?

Appreciate your help and thanks once again.

Hi Michael, we've worked out how to disable the 'Take again' button, set the quiz to 1 attempt and change the pass rate :)

Today we republished and uploaded the course (track using quiz results). Both myself and another user tested the enrolments and the course started from the Quiz instead of lesson 1. 
When we closed the course without completing the quiz, it gave us a 100% pass.
Also, when we tried to complete the quiz, It didn't give us the opportunity to complete it. We watched it calculate the score to 100% pass.

Let me know if I can provide more info to help solve this.

Kindest regards

Hi Angela,

Thanks for sharing that additional information. It's particularly helpful - and I'd also like to get a look at the course in question so that we can get that into the hands of our Support Engineers and share the results we're seeing with our Developers and QA team. 

Are you able to conduct the export for LMS and then upload that to our Support Engineers using the form here? If you're able to do that, just let me know the case number and I'll follow along as well. 

Thanks again and please feel free to let me know if there is anything else I can assist with! 

Hi, thanks for that. I've raised a case and will send through the case number once I get one.

Thanks Angela - do you have a case number so that I can follow along? You would see it it in the subject line of the email response (initially an auto response and then you'll continue to hear from our Support team through that email). 

Thanks, I didn’t get a case number. I’ll try it again.

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Hi Angela,

Just an FYI that responding via email includes your signature here, but since it included your email address I can open up a case on your behalf. :) Look for an email to come from Support@articulate.com 

Also, you can edit the post to remove that information if you'd like. 

Just an update for you Angela - it looks like our case submission form is having difficulty with the apostrophe in your email address, so I gave our website team a heads up! I submitted the case for you and you should hear from our team shortly. 

Thank you, you’re a gem!

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No problem Angela and while they take a look at the case form if there is anything else you need feel free to let me know here, or use the Support email address above and that'll generate a new case as well. 

Thanks Ashley, it appears that the course performs really well in the SCORM cloud, so I'm now approaching our LMS support team. Thanks again to you, Michael and Renato for helping out.

Thanks Angela for that update and I'm happy to hear SCORM Cloud worked well - please feel free to keep us posted on what you hear from your LMS as well as it may be helpful information for others here in the forums!