Rise: Problems with tracking in LMS

Hi Stephanie! 

Is it possible that learners are skipping some of the lessons? If so, this could be the reason why the course is not marked as complete. You can use Restricted Navigation to ensure the learner views all the lessons. 

Also, we'd be happy to test your course in another LMS environment, like SCORM Cloud. This will help us nail down whether the issue is related to Rise 360 or to your LMS.

If that works for you, you can send us your SCORM output file by clicking here. We'll delete it when we're done troubleshooting. 

Hi Alyssa, thank you so much for your fast answer.

In Rise we use in principle the restrictive navigation, in order to be able to guarantee a sighting by the learner absolutely.

Yesterday evening, we found (and were able to reproduce several times) that if a quiz is included in a Rise module and this quiz is not passed, this status is sent to the LMS and noted. This happens although we clearly define that a status for the LMS should not be created after quiz results, but after viewed pages (90% of the contents, as single "choice when exporting).

In the end, the learner sees in his module that all chapters are marked as fully completed, but in the LMS the course remains incomplete. The LMS still has the status from the test and notes that if it does not pass the module is not finished. 

We don't understand why the SCORM package sends information about the quiz questions as status, although it doesn't matter for the evaluation "Complete/incomplete". We suspect that there is a compatibility problem between the LMS and SCORM on the part of LMS, but we are not sure.

I'll upload the SCORM package for you. We always like to work with Rise and have always been satisfied with the technical implementation. Maybe we're making a mistake when exporting ourselves, but I can't understand it yet. Thanks for your help.

Best regards
Stephanie 

Hi Stephanie.  It sounds like you and I are using very similar completion criteria for our Rise courses.

Each of our Lessons have a Quiz, but we do not use these quiz percentages to determine course completion.

We also track course completion using the setting "tracking using course completion" but we use 100%.

In our LMS, learner completion is being correctly determined by "tracking using course completion", regardless of learner scores for quizzes. Rise still sends the scores of the quizzes to the LMS but the scores do not impact the "Complete/incomplete" status.

So this suggests to me that Rise is sending the correct status to the LMS, but there seems to be a difference in how your LMS and our LMS interprets the data being sent.

Thanks for the insights, Karl! 

Stephanie, can you check with your LMS team whether you can adjust an LMS setting when uploading your output to look only for course completion and not quiz success?

Hi Karl, hi Crytsal, 

we actually use very similar structures in our courses like Karl. Meanwhile we are pretty sure that there is a communication problem between our LMS (Avendoo) and SCORM in general. Especially since no false information was sent in SCORM cloud.

We're trying to find a way with the LMS team to fix the problem.
Many thanks for your help!!!

Hi Stephanie,

Thanks for submitting your file and working with Richard! Please let us know what you find out from your LMS team.