I'm uploading a series of three images (that build a concept through successive steps and images) in the Process block. However, the first image in the series always gets uploaded as a black-and-white image. The subsequent two images upload without any problem (that is, with color as intended). I've tried png and jpeg versions of the images, and I've deleted the block and started afresh multiple times. However, the first image continues to get uploaded as a black-and-white one.
Hi there, Prakhar. What happens if you add that first image in a different image block? Does it show the color?
We can help troubleshoot the image file and your course! Privately send the Share URL of the course and a copy of the image file with us here. We'll delete everything when we're done testing.
Hi Crystal, thanks for getting back. I've tried that image and the subsequent two images (that build on the same concept) in a different image block too. The problem persists. I've also tried different displays (Mac and non-mac) but the issue persists. It's quite possibly something that I'm not picking up.
Thanks for your offer to troubleshoot. I'll share the files and course.
Hi, Prakhar. Thanks so much for sharing your course with Renato. It looks like he's logged this issue as a possible software bug, and you can work around it for now by saving the picture in a GIF format. Please let us know if that workaround is an option for you!
4 Replies
Hi there, Prakhar. What happens if you add that first image in a different image block? Does it show the color?
We can help troubleshoot the image file and your course! Privately send the Share URL of the course and a copy of the image file with us here. We'll delete everything when we're done testing.
Hi Crystal, thanks for getting back. I've tried that image and the subsequent two images (that build on the same concept) in a different image block too. The problem persists. I've also tried different displays (Mac and non-mac) but the issue persists. It's quite possibly something that I'm not picking up.
Thanks for your offer to troubleshoot. I'll share the files and course.
Hi, Prakhar. Thanks so much for sharing your course with Renato. It looks like he's logged this issue as a possible software bug, and you can work around it for now by saving the picture in a GIF format. Please let us know if that workaround is an option for you!
Hi Alyssa. Thanks for getting back. For the moment, I'll use gif versions of the images. I hope the bug can be resolved. Thanks.
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