Rise progress not saving correctly

Dec 14, 2020

Hi all,

We have an issue with our Rise360 courses where the progress circles are not being retained after a student exits the eLearning. I have tried it myself, and whilst it does appear to remember where you left off, the completion circles above all or mostly appear to show as uncompleted again (as per attached screen shot).

We use a Moodle LMS, and have completion tracking set to "complete/incomplete" with the LMS completion set to "mark complete manually". 


Edit: It turns out that it records fine up until about 30-40% of the way through, then it just stops recording properly

Any help or insight would be gratefully received!


3 Replies
Chino Navarro

Hi Kylie,

I am sorry to hear about the completion progress. What standard and edition are you publishing your course with? I suspect that this might be something with the suspend data limits.

Can you try publishing your course with either SCORM 2004 3rd edition, SCORM 2004 4th edition, or xAPI (Tin Can) and see if the issue persists?