Rise progress not saving correctly
Dec 14, 2020
By
Kylie Timms
Hi all,
We have an issue with our Rise360 courses where the progress circles are not being retained after a student exits the eLearning. I have tried it myself, and whilst it does appear to remember where you left off, the completion circles above all or mostly appear to show as uncompleted again (as per attached screen shot).
We use a Moodle LMS, and have completion tracking set to "complete/incomplete" with the LMS completion set to "mark complete manually".
Edit: It turns out that it records fine up until about 30-40% of the way through, then it just stops recording properly
Any help or insight would be gratefully received!
8 Replies
Hi Kylie,
I am sorry to hear about the completion progress. What standard and edition are you publishing your course with? I suspect that this might be something with the suspend data limits.
Can you try publishing your course with either SCORM 2004 3rd edition, SCORM 2004 4th edition, or xAPI (Tin Can) and see if the issue persists?
Hi Chino,
That has worked! Thank you for the advice, we never thought of trying that! It has fixed the issue perfectly!
Glad I could help.
Have fun in Rise 360!
Hi, I have a question regarding the question above.
When I use the share link for a course, can the progress be saved after the user exits and returns?
Thank you in advance!
Liri
Hi, Liri! Are you sharing your course using the preview link? When your course is viewed using this link, the progress cannot be saved after the user exits, and they will have to start over. I hope this helps!
Hi, thanks for your answer!
So, what are my options if I want to share as a link and save the progress?
Thank you
Liri
Hi Liri,
When you use the Share link for a course, student progress cannot be saved after the user exits and returns.
Hi, yes, I understood that, I'm asking if there's an option for another link that will save the progress if I will attach it.
Thanks!