1 Reply
Nicole Legault

Hi Ariane!

Thanks for posting your question here. Sorry you've run into this issue with your LMS! Please have a look at this article about how to Troubleshoot your LMS Issues

In particular you may want to have a look at this section:

Test your course at SCORM Cloud.

Test your published course at SCORM Cloud and compare the results with your LMS. SCORM Cloud is an industry-standard testing engine. If your content works properly at SCORM Cloud but not in your LMS, open a support case with your LMS provider to troubleshoot the issue. 

If your course doesn’t play correctly at SCORM Cloud either, submit your project file to us for review. We're here to help.

Please follow these steps, and report back if the content doesn't play correctly on SCORM cloud. Thank you!