Rise Publish to PDF - Tiny Font

Weird that 6.5 seems to be the default font now. There's no option to adjust it anywhere, and the resultant PDF for me is 400+ pages... I'm not gonna be doing that manually! 

I've opened a support case, I'll post here if they're able to resolve it for me. I have high hopes - Articulate seem like they have a really good support team!

Thanks for the update; hopefully there is a speedy resolution.

Thanks for opening a case, Glen. Renson is testing this as we speak, and you'll hear back from him shortly!

I knew it! Articulate is on the case! Thanks, Alyssa.

Glen, can you please provide an update regarding the status of your support case regarding this issue? Thanks!

Hi there Karl!

Our team didn't receive a copy of Glen's course for testing, so we haven't come to a resolution yet.

Are you seeing the same problem on your side? If so, could you please share the exported PDF document with our team by clicking here? We'll be standing by!

I added a PDF example - thank you

Renson hasn't contacted me yet that I'm aware of, aaand I didn't know I had to submit a Rise source file that doesn't exist! How do I send over a copy? I assume I "share" it with someone? Or do I just give permission to Renson to access our Rise course on the Articulate servers?

I've uploaded the PDF outputs from our Rise "files" so hopefully that helps. Otherwise, I'll await instructions on how to grant access to the Rise "source" if required. 

Hi Glen,

Sorry you didn’t receive the email from Renson on 9/4/19. His email contained instructions for sending over your Rise course for testing. I see you were using a general email address in your case, so I’ll resend the email to your personal email address.

Thanks for also sending over the exported PDF files. Those will be helpful as Renson continues to troubleshoot your course. 

Hi Tania,

Thanks for working with Vevette! She recently sent you an email with instructions on how to send a copy of your Rise 360 course. Please let us know if you have questions on those instructions!

Got your email, Rise file shared. Thanks!

Thanks, Glen! You'll hear back from Renson soon. 😁

Hi Alyssa,

What we are seeing across the board for all of our courses, is that the text sizes in recently published PDF files have changed for all paragraph types. By changed I mean that the font sizes are all smaller, and in some cases too small to be read.

I compared PDFs for the same course from a few months ago to ones published this week:

What was:

• 21 Points is now 15.19
• 12 Points is now 8.68 Points 
• 9.75 points is now 6.5 This would be regular Paragraphs in RIse, so most of the text.

These are just a few examples. As a result of the smaller fonts, the page count for one course has dropped from 82 to 62 pages.

The way PDFs are being published now makes them useless to us.

Happy to provide an old and new PDF for your comparison purposes.

I've opened a support case for this issue: # 01962887.

Thanks, everyone. We've got this behavior documented. It wasn't an intended change, so we'll keep you posted.

No updates yet - I guess this is a pretty tricky issue!

What perplexes me is that the PDF publishing function was working just fine before. It's just lately that some of the fonts were changed to being really tiny.

The last time I heard back from the person handling my case was September 17, and at the time they were still looking into the case.

We need to publish some new regulatory courses, but without the PDF's working correctly we are unable to do so.

I'm in the same boat. Hurry up and wait!

To be fair, I know it's super stressful and frustrating trying to diagnose this sort of thing from the programmer/developer angle. Everything looks fine in the code and worked just fine...until it didn't. Those are the hardest errors to figure out, they're not obvious and might be derived from a confluence of seemingly unrelated factors. It might even be some weird browser/plug-in update that is beyond Articulate's control and has taken them completely by surprise. I can certainly sympathize! Even so - please hurry up, Articulate, we've got work to do! 

Hi there, Glen and Karl. I've asked our senior support staff to see what else we can isolate to find out why this is happening on some PDF exports. I don't have an update at this time, but we'll be in touch in your cases via email with any next steps!

Thanks Crystal. I was contacted by Victor who said that they've identified the cause of the problem but are still working on a solution. 

Ditto. It was good to hear from Victor! Thanks, Articulate team!

Good news, folks!

Our Engineering Team has just released an update moments ago that should resolve this issue. Please export one of your Rise 360 courses to PDF, let me know if you see an improvement in font size!

Hello team, we have exported a course from Rise to PDF. We have the latest updates and I see that the export has also not preserved the font (or size) that we have used in the Rise. Please advise. Thank you