Rise Quiz Problem: Part of page is missing after correct answer is revealed

Feb 13, 2021

Sometimes after a learner answers a quiz question in Rise, they aren' able to scroll up and see the question (Screenshot attached). It is impossible to scroll up and review the question.

This happens when published to xAPI, and it also happens when I'm creating content in the browser (Safair or Chrome).

What is the next step in finding a solution for this?

Rise quiz problem

4 Replies

Karl Muller

3 years ago02/15/21 at 7:11 pm (UTC)

Hi Kevin,

Do you run your courses in a new window, or within the LMS itself?

Do you see this problem using course Preview or using the Share link?

Kevin Baker
Author

3 years ago02/16/21 at 3:27 pm (UTC)

This problem occurs in all places:

1. In the browser when working on rise.articlulate site.

2. Review 360

3. Exported to xAPI and hosted on 2 different LMSs

4. Have used multiple browsers - Safari and Chrome

3 years ago02/17/21 at 8:20 pm (UTC)

Thanks for those details, Kevin. The question feedback scrolling was working for me in those environments. I see that you submitted a case, and if you can share your course with Rowie, that will help us with testing!

Kevin Baker
Author

3 years ago02/19/21 at 6:51 pm (UTC)

Thanks, Crystal! I send sent a copy of the course to Rowie.

We have 45 courses, and this issue occurs in all of them, unfortunately.

I appreciate your help!