Rise quizz can be answered correctly but the learner still fails
Oct 09, 2017
We have had several instances where the correct quiz answers were chosen but the result came back as a fail.
The first time this happened I went back to the development tool and checked the quiz answers to make sure that they were correct and they were (so not a developer issue) - I re-published the course and haven't heard of any new issues with that particular course.
On Friday I had two new reports of fails that should have been passes but in another course. The end users, one of our IT Admins and a IT support team member, could get no more than 80% - they tried a range of answers and finally identified a single question (out of the 5) that didn't effect the result when changed. I've completed the course today and it performed as designed, and others in the same team had no issues doing the course around the same time. It appears that the question either isn't being counted or it somehow loses it's correct answer.
I did check that they were choosing the correct answers and they were, so this isn't the issue.
I'm currently using complete/incomplete as our SCORM result and want to tighten this up to a Pass/Incomplete which would be more rigorous.
This is a massive issue that we need to address asap.