I would like to know why Rise is reverting my content back 30 seconds. Suddenly, while in the midst of updating the dialog feedback in a scenario block, everything I just entered gets changed back to the previous content. It's like magic, but I'm not amused. Any ideas?
I do not have a solution for you, but have experienced similar issues.
A few days ago I replaced several images in a course. Yesterday while working in the same course, I noticed that all of the replaced images were displaying the old images again.
Several months ago there was text in a course that mysteriously rolled back to an older version. I thought I was losing it, until I found a PDF version of the course that showed the changes, but the online version of the course was the version before the edits were made. As it only impacted a small amount of text I fixed it manually. Certainly odd.
Since I build Governmental Regulatory training, I cannot afford to have old information. I wonder if the Articulate servers are hiccuping or experiencing short blackouts. My guess is the server RAM is shorting. I'm not even an IT guy this but would make sense. Sounds like time for maintenance, again. Thanks for chiming in. If it happens again, I'll start a ticket and point to this discussion.
Coincidentally I'm also involved with Governmental Regulatory training. When we have content changes, we need to be extremely precise with numbering, wording, and punctuation. I don't have the time to go back and check everything I did previously, so hopefully these random rollbacks are very limited in nature.
Hi there, Doug and Karl. I shared these observations with my team so we can look for downtime or mishaps. We definitely don't want you to need to rebuild content.
Please let us know if you are seeing this behavior often. Helpful info to include will be the course title, the lessons that changed, and approximate times of creation. Thank you!
I had a similar problem on what looks like the same day this issue was reported, but it wasn't noticed until a week or two later that the content had reverted back to a previous state. Content was being changed in a few other areas of the courses after that, so it's hard to keep track of what is new and what isn't and when it was changed.
I haven't had any content revert as of late, so hopefully this issue was a one time thing. I would encourage you to start a ticket if you see this in any current work.
I'm still experiencing this a few times in a week. There is no discernable pattern or sequence of events that leads up to it happening. Also the reversion changes are quite small.
For example I will create a text block with a subheading, then copy and paste my text from Word, then create another block. A short while later while scrolling back up the page, the first subheading will be back to the default text.
Hi there, Nick and Karl. My team can have a look at your network activity (in the developer tools) while you are authoring in Rise 360. Please let us know if you'd like to do a screenshare with us to try to catch this behavior.
10 Replies
I do not have a solution for you, but have experienced similar issues.
A few days ago I replaced several images in a course. Yesterday while working in the same course, I noticed that all of the replaced images were displaying the old images again.
Several months ago there was text in a course that mysteriously rolled back to an older version. I thought I was losing it, until I found a PDF version of the course that showed the changes, but the online version of the course was the version before the edits were made. As it only impacted a small amount of text I fixed it manually. Certainly odd.
Since I build Governmental Regulatory training, I cannot afford to have old information. I wonder if the Articulate servers are hiccuping or experiencing short blackouts. My guess is the server RAM is shorting. I'm not even an IT guy this but would make sense. Sounds like time for maintenance, again. Thanks for chiming in. If it happens again, I'll start a ticket and point to this discussion.
Coincidentally I'm also involved with Governmental Regulatory training. When we have content changes, we need to be extremely precise with numbering, wording, and punctuation. I don't have the time to go back and check everything I did previously, so hopefully these random rollbacks are very limited in nature.
Hi there, Doug and Karl. I shared these observations with my team so we can look for downtime or mishaps. We definitely don't want you to need to rebuild content.
Please let us know if you are seeing this behavior often. Helpful info to include will be the course title, the lessons that changed, and approximate times of creation. Thank you!
I had a similar problem on what looks like the same day this issue was reported, but it wasn't noticed until a week or two later that the content had reverted back to a previous state. Content was being changed in a few other areas of the courses after that, so it's hard to keep track of what is new and what isn't and when it was changed.
Hi John,
I haven't had any content revert as of late, so hopefully this issue was a one time thing. I would encourage you to start a ticket if you see this in any current work.
Thanks for chiming in.
Doug
We've had a similar issue as well with several of our courses. Will be watching this thread. My colleague submitted some details in this thread.
I'm still experiencing this a few times in a week. There is no discernable pattern or sequence of events that leads up to it happening. Also the reversion changes are quite small.
For example I will create a text block with a subheading, then copy and paste my text from Word, then create another block. A short while later while scrolling back up the page, the first subheading will be back to the default text.
Hi there, Nick and Karl. My team can have a look at your network activity (in the developer tools) while you are authoring in Rise 360. Please let us know if you'd like to do a screenshare with us to try to catch this behavior.
As this happens intermittently and does not affect a lot of text, its not a big issue. I usually discover that it happened after the fact.
So its not really worth the effort right now. Thanks for the offer.
This discussion is closed. You can start a new discussion or contact Articulate Support.