Rise SCORM Content Blank Screen in Chrome 73.0
Apr 15, 2019
By
Dan Price
Hi,
Hopefully someone can help with this issue. Rise content that was previously working fine in our LMS and SCORM Cloud is now no longer loading in Chrome. The pop-up window presents a blank white page, rather than loading the content. Everything works fine in IE. An example is below:
As above, this works fine in IE and in Chrome on my Android, but fails to load in Chrome. It always used to work and I only noticed the issue today. We are using Chrome 73 here. I have tried this on multiple PCs.
Any help is greatly appreciated.
Thanks
Dan
5 Replies
Hi Dan,
I’m sorry that you’re having some trouble here. I just tried it and it's not loading for me either.
The quickest way to resolve this issue is to have our Support Team take a look. You can submit a case here.
In the meantime, if there's anything else I can do to help, please let me know!
Thanks Allison. Think I might have found the issue. Do you have the Grammarly extension installed? I've just disabled mine and now the content works fine!
Thanks
Dan
I do have the extension installed and haven't had any issues, but I'm glad disabling that worked for you! :)
Just saw this - I posted the same last week. And disabling Grammarly did work, but seems odd to have to do that.
Thanks all
Thanks for sharing your experience, Claire. Good to know disabling Grammarly did the trick. We'll keep our eyes out for any other mentions of this.
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