Rise SCORM package / Moodle / iPad scroll issues

Hello Andy!

I don't have experience with Moodle, so I'll have to defer to the community on that. But I did want to mention that you may want to look at testing it in another environment such as SCORM Cloud which is an industry standard for LMS testing. You can review the directions here to help you go through that testing. 

Hey Andy - our dev team is gonna dig into this. May take a little time but we'll get back to you when we know more. 

Hi Andy,

Both the scrolling & multiple scrollbar issues have been resolved. You'll need to export your course again and re-publish to your LMS. We'll be making more improvements to scrolling performance on iOS over the next few days as well. Thanks for your patience on this. 

Please reach out if you're still running into problems. 

Hello,

We're experiencing this same issue with iPads and an iPhone 7s running the latest OS and Safari. It seems it started in the last week or so. 

- Browserstack emulator also shows the scrolling issue

- iPhone7 shows scrolling issue

- Multiple customers with iPad have called and experienced the inability to scroll

Our Rise courses were published in the last month so I'm assuming the previous fix is already present with those. These are not old courses.

Is anyone aware of a new bug? Perhaps an Apple update is causing this? 

I've attached a video of an iPhone 7 showing the issue.

Thanks,

Aaron 

Hi Aaron,

Thanks for sharing the video. Are you exporting for LMS or No LMS-Web only? You mentioned the latest iOS - is that iOS 10.3? Has anyone tested it on an earlier iOS? 

I'm not aware of a new bug - so I'd like to test your Rise export as well by uploading to SCORM Cloud (if you used an LMS export) or my web server (if you did Web only) to try and replicate it. If you're able to share the existing link to your course we can test that too! 

You can upload the export using the "Add Attachment" button at the bottom of the reply window. 

Hi Ashley,

Thanks for your reply. We're working with Articulate's support. At this point it seems to be the LMS as the courses work on SCORM cloud.

Thanks again,

Aaron 

Thanks Aaron for the update - do you have a case number you could share with me? I want to link it to your discussion here so that I can follow along! 

Hi,

I am also getting the same issue. Landscape on ipad will not let me scroll as it should, it appears pot luck whether it works or not. Portrait seems to work fine but the scorm course I have embedded the rise link (web object) into is designed to be viewed best at landscape, so although it works in portrait it is not ideal.

Is there a fix to this problem yet?

Thanks

Ben

Actually, after testing again just now I am getting the issue with portrait as well, just not as much.

Thanks

Ben

Hi Ben,

Thanks for reaching out here. I wanted to check where you were hosting the Rise course? Have you also tested at SCORM Cloud to see how it behaves there? I know with Aaron before he didn't share a case number (nor can I find it) but he mentioned that it was specific to his LMS. 

If you see the same thing in SCORM Cloud can you share a copy of the Rise export and a link to the course in the LMS? 

Hi Ashley, thank you for the reply.

I have embedded the rise 'share' link as a web object in a storyline course and then viewing it through articulate review.

Thanks

Ben

Hi Ben, 

Are you embedding the content into Storyline so that you can publish for Review? Review for Rise is on the roadmap for later this quarter - so we'll keep you posted on that! 

In the meantime, to make sure the Rise content is working correctly you can test the Share link as a standalone URL on your iPad.