Rise Scorm Package not loading in LMS

Issue - as follows

Step1- Created a single block in Rise with an Embed Video link. (Export with scorm1.2)

Step2- Publish to LMS 

Step3- Open in LMS (opens like normal and I press the "Start Course" button)

Step4- THE ISSUE (white screen nothing loads)

What I think is happening- The embed link I'm using is a video link my company bought from someone else who can update that link anytime. The link works fine in Rise but the exported scorm1.2 package when added to My LMS after I click "Start Course" nothing happens. I don't know if it is RISE or the Company I get the Link from. On October 22 2018 everything worked fine with the original scrom1.2 package, but anything I embed a link from that company will not open in my LSM. 

So what changed in RISE or that company I get the link from.

 

Thanks

Tyler 

 

1 Reply
Allison LaMotte

Hi Tyler,

I'm sorry you're experiencing some issues here. Did you try uploading your course to SCORM Cloud to see if you experience the same behavior?

That's what we generally recommend doing to determine whether the problem stems from the course or the LMS. Here's an article that walks you through how to do that.

If it works correctly on SCORM Cloud, then the problem is coming from the LMS and you'll need to talk to your provider.

If you see the same issue on SCORM Cloud, then the problem is likely coming from the course itself. If that's the case, please reach out to our support team.