I tried duplicating a course in Rise that had a couple videos in it. Once I chose duplicate, I can no longer access any of my courses on the Rise 360 site and just get a spinning icon until eventually I get an error message saying something has gone wrong. I have submitted a support request but really hope this doesn't take too long since none of my courses are accessible. This definitely should not happen since I can't work at all on ANY of my projects. It's not my internet since everything is working fine. See video and screen shot.
Rise 360: Errors when viewing Rise 360 dashboard and course Share links Investigating - When accessing Rise 360, or trying to view a Share link for a Rise 360 course, you may see prolonged loading time followed by an error. We're investigating this issue, and we'll update you here when we know more. We're so sorry for the trouble! Jan 12, 15:47 UTC
Hi, Rick. We've identified an outage with Rise 360 where you may see prolonged loading time followed by an error when accessing Rise 360 or when trying to view a Share link for a Rise 360 course.
You can follow our status page for updates by clicking here. I'll also update you here once the situation is resolved. I'm sorry for the trouble!
4 Replies
Rise 360: Errors when viewing Rise 360 dashboard and course Share links
Investigating - When accessing Rise 360, or trying to view a Share link for a Rise 360 course, you may see prolonged loading time followed by an error. We're investigating this issue, and we'll update you here when we know more. We're so sorry for the trouble!
Jan 12, 15:47 UTC
https://www.articulatestatus.com/
Hi, Rick. We've identified an outage with Rise 360 where you may see prolonged loading time followed by an error when accessing Rise 360 or when trying to view a Share link for a Rise 360 course.
You can follow our status page for updates by clicking here. I'll also update you here once the situation is resolved. I'm sorry for the trouble!
Hi, Rick! Rise 360 should be performing normally again. I apologize for the downtime!
Thanks Alyssa, yes everything seems to be working normally. No worries.