Rise course skipped a retry in Cornerstone!?

Hi, I had a few users suggest that they were only allowed two attempts at a Rise assessment when I had set as three in the course. I initially re-tested and found I received three as per the settings. I then had a reason to upload a new version of the same course and during that testing, I had the same 'glitch' where I then only received two total attempts. 

Has anyone else experienced this?    

1 Reply
Leslie McKerchie

Hello Nigel and welcome to E-Learning Heroes :)

Sorry to hear that you've run into an issue with your retries. I'm not familiar with a similar issue off-hand.

Are you able to replicate this issue in SCORM Cloud or is the issue limited to your LMS?

Oh, I see that you have reached out to our support team as well and Vevette is assisting you, so I'd advise to continue the conversation there :)