Rise: Unable to upload video

Dear Wendy,

Thank you very much for your reply!

I followed Articulate recommendation to use the browser supported for authoring courses:

https://articulate.com/support/article/System-Requirements-for-Rise#authoring-content

My other browser (IE 11) is not yet supported at all so I downloaded latest Chrome version, as advised in the link above.

My internet seems to work fine (could upload my profile picture, course components besides video can be added ok)

Very confusing :)

Hi Irina

Firefox is also supported or you could try uploading another video in Chrome and see if you get the same error.

Thank you dear Wendy,

Just downloaded latest Firefox to test this issue and unfortunately got the same error ((((

Hi Irina

I've just tested uploading a video (10,7MB) using Chrome v57 and had no issue - uploaded and worked as expected.

Have you tried another video? Can you upload the video here and I'll test if I get an error

Dear Wendy,

I tried with another .mp4 video and it worked! Maybe different software exproting to .mp4 format creates some differences inside videos, which creates failures.

For anybody that might be interested:

.mp4 exported from Adobe Flash worked without problem

.mp4 exported from online converter failed

Thank you so much!

Good job Irina and thanks for sharing what you have found.  

Thank you very much and another HUGE thanks for helping distinguishing between different authoring components :)

Glad you got the help you needed here Irina - and if you'd like our team to double check the video we're happy too! Especially if you'll be using that converter regularly - feel free to send a long a copy of the video to our team here. 

Dear Ashley,

This would be actually great - the video which failed to be uploaded was saved from youtube in supported .mp4 format by this online converter:

https://www.onlinevideoconverter.com/video-converter

Compared to that, another video exported from Movie Maker in .mp4 format worked fine.

Maybe it would be possible to check the robustness of .mp4 formats created from different converters? I am sending the failed-to-be uploaded video to the address you provided.

Thanks a lot!!

Thanks Irina - and I see that Angelo is working on your case and asked for some additional information, so I'll follow along as well! 

Many thanks Ashley and Angelo,

Today the issue is resolved.

My best regards

Hi Irina

that is good news - can you share the resolution with everyone?

Dear Wendy

Unfortunately I have to take back my happy end: the behavior of this video lacks determinism )

When I upload it through creating a new Block in Rise , via Multimedia and video -- it uploads fine.

When I try to upload it through regular Video component of the lesson - it fails with the same error message "There was an issue uploading. Please try again."

I had to write again to support with this issue and hopefully it will be resolved finally.

Thanks Irina for continuing to keep us posted and working with Angelo. I see that he tested another video from YouTube using the same video converter you had mentioned, and that one worked fine. So he suggested doing some additional testing on different video files using that converter or a different converter entirely (I tend to use Handbrake - https://handbrake.fr/) - but I'll let him test your newest Rise course link out as well and keep an eye on the case! 

Dear Ashley, 

Thank you very much and special thanks for the advise on the converter!

My best regards

Hi Irina,

No problem - you shouldn't ever need to use a converter to upload the .mp4 videos into Rise, so it does point more towards the initial video or what's happening on conversion. This may be a special use case based on the origin of your videos, so I'll leave that in Angelo's hands to discuss too! 

Dear Ashley,
I appreciate a lot your and Angelo's time for helping out.
A useful tip from him I would like to quote here, in case anyone needs too (meaning conversion might be totally avoided often at all):

"You can directly embed a YouTube video or other videos hosted online to your Rise course via the URL/Embed feature.

Just simply click on "Add Content" then select "URL/Embed" and paste the URL or the iFrame code of the video you want to add to your course".

It just worked wonders for me with this troublesome video!

Glad that worked Irina - and sorry we glossed over the simple solution! I think we all just got so caught up in that you were using an mp4 and that's what you wanted to keep using. 

Feel free to keep us posted if you need anything else!

I encountered the same issue while trying to upload a video in MP4 format with a Russian title. I tried uploading it several times but kept getting the same message. At first I thought it was because the video is too big. I then tried to rename the file in English and removed any special characters from the title, it worked! I think RISE doesn't recognize non-ASCII characters. I hope this helps.

Can I ask for some clarity on what exactly happens to an mp4 file when one shares a link to a Rise course?  Is it automatically uploaded onto Articulate's server?  I have a course that includes a video clip that I need to distribute to staff working from home, as I am, via the Rise Share link.  However, I'm unsure whether the mp4 file that is sitting on my hard drive will open for them on their PCs when they click the link.

Thanks.

Hello, Graeme!

Yes, any MP4 video you upload to your Rise 360 course will play for anyone viewing the Share link or a link from your web server. 

Share links can still be used to share your content. Just keep in mind that viewing a course via a share link is not a long-term hosting solution. Also, a shared course doesn’t track your learners’ progress. When they leave and come back, they have to start over.

A better solution would be to publish the course for web or LMS, and host it on your own server or learning management system. This article explains how to export a Rise 360 course and includes video tutorials for some free hosting options, such as Amazon S3 and Google Cloud. 

Hi I cannot seem to upload videos to my Rise course,  I only have window media player or VLC media player. It just say uploading and when upload looks ready it just keeps saying uploading. 

Hi Aislyn!

Sorry you're having trouble uploading a video file. Can you tell me more about what's going on?

• What web browser are you using?
• Can you successfully upload the video if you use a different browser?
• Does this problem happen with all video files or just one in particular?

If you can share a copy of your video file with us here, that would be helpful!

Hello,

I am having a similar issue with Rise and uploading videos. I am exporting the videos from Adobe Premiere Pro. Is there is a specific mp4 type I should export? I am using H.264 High Quality 1080p.