When inserting .mp4 videos into Rise courses using the 'Video block' the video is failing to play in Safari on iMac or Macbook pro (but will happily play in Chrome on Windows and Mac). Has anyone else come up against this problem?
Thank you, Kelly! I have seen this error before, and other folks have resolved the issue by renaming the video file using only alpha-numeric characters (no special characters or spaces).
Then, delete the video block and replace it with the renamed video file. Let me know if that helps!
5 Replies
Hi Kelly! Sorry to hear you're having trouble with videos on Safari in Rise 360.
Could you please share some more details with us to help:
Hi Renz,
Thanks for reaching out.
We have experienced problems using OS version High Sierra v10.13.6, safari version unknown.
We have tried clearing cache, removing the block and reuploading the video into a new video block. The error still persists.
The error is not happening in the preview or the review link. It’s just happening when the SCORM file uploaded to an LMS. Error image attached.
If you need any further information please do reach out and I will do my best to provide it.
Kind regards,
Kelly.
Hi Kelly! It looks like you meant to attach a screenshot of the error message, but it didn't come through.
Could you please click here to open the discussion, then attach the screenshot to a new reply? Thank you!
Apologies Alyssa for not including screenshot in the previous message. Hopefully, it works for you here. Many thanks!
Thank you, Kelly! I have seen this error before, and other folks have resolved the issue by renaming the video file using only alpha-numeric characters (no special characters or spaces).
Then, delete the video block and replace it with the renamed video file. Let me know if that helps!