FYI...When I try to share a rise course I'm seeing "This user does not have a Team Account" which they do...it will eventually let me if I wait 10 minutes between sharing, but why do I have to wait?
You should not have to wait any length of time to add collaborators to your Rise 360 course. Could it be a result of a slower internet connection? Do you notice the same lag time if you add collaborators outside of your network?
Also, does this problem happen when you add any collaborators or just one person in particular?
I haven't had to try outside my current network, I'll try a test tonight from home.
There are only two team members I can share with and when I shared with Toni I didn't have a problem (at that time), it's been a couple of months and now when I try to share with Thomas I'm having trouble. This has been happening every time during the last 6 weeks, so it may be him and not her.
Thanks
That's a good next step, Carla. If you keep having issues, please send us Thomas's full email address using this private link. We can check to be sure something isn't going awry in his account. Thanks!
So I tested this issue at home, and the same thing happened. I was able to add him to the first test course, but was unable to add him to the second immediately after the first. I am sending his email to the private link you provided.
Thank you
So I tested this issue at home, and the same thing happened. I was able to add him to the first test course, but was unable to add him to the second immediately after the first.
His email is Thomas.Kramer@unlv.edu
6 Replies
Hi Carla!
You should not have to wait any length of time to add collaborators to your Rise 360 course. Could it be a result of a slower internet connection? Do you notice the same lag time if you add collaborators outside of your network?
Also, does this problem happen when you add any collaborators or just one person in particular?
I haven't had to try outside my current network, I'll try a test tonight from home.
There are only two team members I can share with and when I shared with Toni I didn't have a problem (at that time), it's been a couple of months and now when I try to share with Thomas I'm having trouble. This has been happening every time during the last 6 weeks, so it may be him and not her.
Thanks
That's a good next step, Carla. If you keep having issues, please send us Thomas's full email address using this private link. We can check to be sure something isn't going awry in his account. Thanks!
So I tested this issue at home, and the same thing happened. I was able to add him to the first test course, but was unable to add him to the second immediately after the first. I am sending his email to the private link you provided.
Thank you
So I tested this issue at home, and the same thing happened. I was able to add him to the first test course, but was unable to add him to the second immediately after the first.
His email is Thomas.Kramer@unlv.edu
Thank you
Thanks, Carla! One of our Support Engineers will reach out to you shortly with next steps.
This discussion is closed. You can start a new discussion or contact Articulate Support.