I have a few courses in Rise and they all open fine, except for the one I just created now. It has 9 separate .mp4 files in it. Why would this be? The system just hangs. I tried in several internet browsers and that isn't the issue. Is there a max. file size? These are short .mp4 files so not sure why this would happen. I see it fine on my Rise home page but when I click on it, it tries to load but it never opens...?
1 Reply
Thanks for telling us about this Diane!
I'd like to collect a few more details from you on this, so I've opened a support case on your behalf. Expect to hear from our team very shortly!
This discussion is closed. You can start a new discussion or contact Articulate Support.