Rise won't upload media .jpeg

Oct 22, 2019

Have you encountered this when Rise won't upload a .jpeg from your computer?  It worked last week.  I've tried replacing media, "rebooting," republishing to no avail. I'm using OneDrive, but have also saved the file to two different non-One Drive locations to no avail. Help! 

5 Replies
Alyssa Gomez

Hello, Danielle. 

Amazon Web Services (AWS) is seeing intermittent problems which may be contributing to Articulate 360 services being unavailable for some users, including uploading images to Rise 360. We're working hard to confirm if that's the case. Here's the AWS status page:

https://status.aws.amazon.com/

We will update you once we have more information!

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