9 Replies
Srinivasan  T


Yes, i followed the above steps but still face the same problem. In our company, we have our own Translation management tool. When i checked with the team, they told that articulate is not using the right format giving the xliff in right format means inside the file all the content are in single tag or something like that. So, is there any other way to get the translation material from our courses?

Patrick Plante

If I may offer some insight, XLIF translation doesn't seem to handle Tables very well and we had an instance where a course had two versions, one with a table in the course and one without. Translation worked perfectly in the version without tables and simply would not work in the version with a table. I hope this helps!

Crystal Horn

Thanks for sharing, Patrick. So we can test this behavior, can you let me know a few details?

  • When during the translation process does it stop working with tables?
  • What exactly happens?
  • What translation provider are you using (if you don't mind sharing)?

Of course, we're happy to get this information from you privately. You can share here. Thanks!

Patrick Plante

Hi Crystal,

It's in the reupload process where the error happens. We get an error message like: Failed to import.
We knew that the only structural difference between the courses was a table in one and not the other, so we looked for the content of the table in the translation export (no html) from Rise and the text from the table isn't there. That seems to be the source of the problem; it's not in the file, there is nothing to translate and then there's a gap in the reupload.

FYI our translator uses Trados software.

Thank you,


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