SCORM Package upload to BB not readable on the Mobile App

Hi there, Patricia. I need a little more detail to understand what's happening:

• What files are you attaching to your Rise 360 course? Are you using the attachment block?
• Is the entire course not playing on the BlackBoard mobile app, or just the files that you've attached?

We support viewing your Rise 360 content on mobile browsers rather than 3rd party apps, but we're happy to have a closer look at what's happening!

Hi there,

When we use the SCORM upload function it says content not available through the app when we try to open it in the app.

Does that make sense?

If not I'll provide screen shots

Thanks!

Patricia Stitson, MA, ILT
Instructional Designer
National University, Center for Innovation in Learning

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11255 N. Torrey Pines Rd, Suite 177, La Jolla, CA 92037
Phone: (858) 642-8202 | Email: pstitson@nu.edu | www.nu.edu
Click to find out more about the NU Instructional Designers!

Thanks, Patricia! 

What happens when you try opening the content in your mobile browser, like Chrome or Safari? Does everything work smoothly there?

By the way, replying via email includes your signature with contact information in the public forum.  Feel free to edit your reply here.

Hi there,

The entire package does not play unless it is put in as a link to a library resource. Any course that is uploaded as SCORM does not play

See the image below to note the message I get.

Why is this?

Patricia Stitson, MA, ILT
Instructional Designer
National University, Center for Innovation in Learning

[cid:image001.gif@01D5DFFD.C8CAEE00][cid:image002.png@01D5DFFE.27C5CF60]

11255 N. Torrey Pines Rd, Suite 177, La Jolla, CA 92037
Phone: (858) 642-8202 | Email: pstitson@nu.edu | www.nu.edu
Click to find out more about the NU Instructional Designers!

Hi Patricia,

Would you be willing to share the SCORM output file with our team? We'll test it to be sure there's nothing wrong with the file itself.

If that works for you, you can send us the file privately by clicking here. 

Hi there,

I can send over the several versions of the SCORM packages if you’d like but, since I tested several different versions of both storyline and rise projects, I find it unlikely to be a problem with the SCORM packages themselves.

Best,
Patty

Hi Patty,

Any samples you can send will help us get to the bottom of this issue.

Click here to open a case, attach the sample SCORM packages, and reference this discussion thread. Our Support Engineers will test your files and let you know what they found.